ClickHOST

ClickHost earns strong praise for responsive, knowledgeable support, but one long-term customer has raised serious concerns about malware-detection practices.

The overwhelming majority of reviews highlight 24/7 chat support and attentive staff as standout strengths. Users consistently report fast response times—even on weekends—and note that support staff remain engaged until issues are fully resolved. Several reviewers mention positive experiences with site migrations, WordPress setup, and handling of genuine security issues. The owner, Carel Bekker, is specifically named as honest and knowledgeable in reviews. One user recommends purchasing malware protection add-ons for open-source platforms.

One 1-star review, however, describes a pattern spanning several years in which ClickHost repeatedly contacted the customer claiming to have found malware, offered paid removal services, but never provided proof—screenshots or file names—when asked. The reviewer, who maintains complicated passwords and is the sole account administrator, suspects this is a scam. They also note the lack of a master account tool for managing multiple hosted sites. A separate 4-star review mentions "awkward communication" around a malware issue, though the underlying problem was resolved well.

The portfolio is heavily weighted toward 5-star ratings (17 of 21), with most users describing ClickHost as among the best hosts they have used.