What is Citadel Servers?
Welcome to Citadel Servers. We offer Game servers, Dedicated servers and Web-hosting as well as other various hosting solutions. We provide a top quality service using the latest technology, innovations and equipment. We offer 24x7 'Round the clock' professional support to our clients as standard and offer some of the most competitive prices on the market for our services and products.
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Citadel Servers Reviews (237)
- ★★★★★180
- ★★★★★3
- ★★★★★0
- ★★★★★2
- ★★★★★52
Review Summary
Generated using AI from real user reviews
Citadel Servers earns overwhelming praise for responsive support and reliable performance, but is marred by serious billing and refund complaints from a vocal minority.
Most users highlight fast setup, a clean control panel, and consistently helpful staff who actually troubleshoot problems rather than issuing canned responses. Players across multiple games—Valheim, Ark, Rust, CSGO, and others—report smooth performance and low latency. Several reviewers specifically note that Citadel compares favorably to competitors like Gportal and Zap Hosting. The support team's willingness to go beyond basics (adding mods within hours, clustering servers, importing custom worlds) is frequently mentioned as a differentiator.
However, a cluster of negative reviews raise red flags around billing practices. Multiple customers report being charged months after cancellation and facing refusal of refunds, with the company offering store credit instead. One reviewer waited days for support on a non-functional server, received minimal help, and encountered the same credit-only policy. Another criticised a billing team that ignored cancellation requests and unstable Singapore infrastructure. A separate 2-star review complained of repeated unresolved tickets and a constantly crashing game server, contrasting sharply with the mostly positive experience.
Taken together: strong performance and support quality, but potential friction around cancellation and refund policies that deserves scrutiny before committing.
★★★★★
Monday, February 5, 2018
“Just finished my second month subscription and have to say…”
Just finished my second month subscription and have to say CitadelServers team have done an outstanding job, all the support makes it easy as pie to use. Any problems ive had they addressed as soon as they possible could. It was also cheaper than i imagined it to be. Plus now i have a server that me and my mates can go on as soon as we all get home.
★★★★★
Wednesday, January 31, 2018
“Had excellent support for my ark server, the installation for…”
Had excellent support for my ark server, the installation for mods was very easy and quick.
★★★★★
Tuesday, January 23, 2018
“Great server at a great price. The interface is easy…”
Great server at a great price. The interface is easy to use and i've never had any issues other than with mods but there is documentation provided by the Citadel Servers which helped solve it.
★★★★★
Monday, January 22, 2018
“Really good hosting service! Really quick ticket replies and constant…”
Really good hosting service! Really quick ticket replies and constant help with issues. They are direct and very understandable about the situation at hand and comply with their customers accordingly, recommend for anyone who wants to rent an ark survival evolved server!
★★★★★
Tuesday, December 19, 2017
“Absolutely amazing service! Was having issues with our servers not…”
Absolutely amazing service! Was having issues with our servers not working properly and the tek team, Brandon especially, was absolutely a hero. Not only did he fix the problem and got me and my friends playing ark again, but he was very nice and professional, and also took the time to teach me a few things about the server that we were doing wrong. Absolutely amazing service. Keep up the great work guys :)
★★★★★
Tuesday, December 5, 2017
“Ordered a Don't Starve together server from citadel servers, When…”
Ordered a Don't Starve together server from citadel servers, When it comes to hosting a DST server the crew and CS have really hit the nail on the head. I was worried that I wouldn't be able to configure my game world at first. However, they have been great and have helped me add mods and change the world settings on a number of occasions. It really has been a great experience and is helping me stream.
★★★★★
Thursday, November 30, 2017
“Amazing host, really appreciate the support they gave to me…”
Amazing host, really appreciate the support they gave to me for my FiveM server, they have over 60 one click install mods so got my server up fast and they even setup ESX for me! Like wow omg guys keep it up!
★★★★★
Monday, October 16, 2017
“Paid for a server for The Forest, only for them…”
Paid for a server for The Forest, only for them to then tell me that Forest servers won't work with the game! Contacted their support and after shuffling me through various departments with long delays in their replies, finally told me that I had exceeded the 3 day money return window and could only get credit to purchase another server. Absolutely disgusting service from a sham of a site. Despicable people.
★★★★★
Monday, October 9, 2017
“That company is scammer. I used to use ther service,…”
That company is scammer. I used to use ther service, then deleted billing info via their website. I thought it is enough to secure my credit card from overpayments. But this company does not think so, they kept this info and used it to write off my money every month. When I found it out and asked their support team "What a hell??" they said next: "Those (Their terms of service) were mentioned for the ease of accidental subscription creation that can and will result in overpayments. Overpayments as a whole are not refundable, and added as account credit and are not-transferable outside of our system." Great! Never use their services!
★★★★★
Thursday, August 24, 2017
“Avoid, its a scam industry. Supports will ignore any requests…”
Avoid, its a scam industry. Supports will ignore any requests for downloading server saves, they will shift your server around and pretend its working while nobody is able to connect. They will continue to say its working, then refuse to give any compensation for the missed time. Using the live chat had them answer non pre sales questions (whatever they mean by that) but if you ask about downloading back up saves they suddenly say they don't answer questions that aren't about pre sales, after they had just told me how to back up saves. We are also being charged for an extra month only 3 days after another, their response to being questioned about it was to place the server on suspension and to wait. They are either a scam or unbelievably inept server provider, avoid at all costs.
