What is Cin7 Omni?
Cin7 Omni, a product of Cin7, simplifies complex retail and wholesale with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Cin7 Omni is the ultimate solution if you're looking for one system to manufacture, sell, manage and fulfill. Cin7 Omni is a fully integrated, fully capable solution that gives you enterprise level capability without the traditional costs associated with an ERP type solution. No matter how big or small your business, Cin7 Omni has a solution that will fit and is easily scaled to meet your needs in the future. Our verticals: Fashion & Apparel, General Merchandise, Health & Beauty, and Sports Equipment. Cin7 Omni is an affordable, easy-to-use system, licensed on a subscription basis, that allows mid-tier retailers to use the kind of systems previously only available to retail giants like Nordstrom, Ikea or Zara. To learn more, visit Cin7.com.
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Cin7 Omni Reviews (252)
- ★★★★★244
- ★★★★★7
- ★★★★★0
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Cin7 Omni earns strong praise for its inventory management capabilities, user-friendly interface, and particularly its onboarding and support teams—but implementation complexity and integration friction are real pain points.
The overwhelming majority of reviews highlight responsive, knowledgeable support staff who guide users through setup with patience and flexibility. Users consistently praise the software's ease of use once running, customizable reporting, batch tracking, multi-channel integration (Shopify, WooCommerce, Xero), and the ability to track inventory across multiple warehouses and sales channels. Several reviewers noted it solved problems their previous systems couldn't handle, especially around stock visibility and fulfillment automation.
The main criticisms centre on implementation challenges. Many users report lengthy, complex onboarding periods—though most view this as necessary given their business needs rather than a failing. More substantive concerns include limited warehouse management functionality, integration difficulty with external platforms (particularly QuickBooks Online), and occasional gaps in features like tax handling or payment processing. One reviewer flagged slow support response times due to the Australian timezone; another reported support tickets that "take forever" with poor resolution, though this appears isolated.
A handful of users note that setup requires real planning and effort to extract full value—the system rewards careful configuration but punishes poor data entry. For small to mid-sized retail and wholesale businesses willing to invest in proper implementation, users report transformative gains in visibility and operational efficiency.
★★★★★
Wednesday, January 15, 2020
“Amazing software with so much Potential and Flexibility!! Cin7 has…”
Amazing software with so much Potential and Flexibility!! Cin7 has been extremely beneficial in enabling us to create more streamlined and seamless processes within our business. Its simple to use and highly flexible and I can see that it will greatly minimise our time spent on manual tasks in future. The Onboarding Experience with Frankie and the Cin7 team has been Amazing!!! They have been extremely helpful and promptly responsive throughout the whole conversation and setup process. Nothing was an issue for the team. Awesome Software!!! Awesome Support Team!!!
★★★★★
Wednesday, January 15, 2020
“I'm a fan of the system and I found that…”
I'm a fan of the system and I found that absolutely fabulous.
★★★★★
Wednesday, January 15, 2020
“CIN7 is an innovative business software solution with some excellent…”
CIN7 is an innovative business software solution with some excellent features for everyday processes. The implementation team gave excellent support and overall process was very straight forward
★★★★★
Thursday, January 9, 2020
“Our appointed Cin7 implementation specialist Tom Flanagan has been an…”
Our appointed Cin7 implementation specialist Tom Flanagan has been an absolute pleasure to work with. His customer service skills, attentiveness and knowledge across the software has been exceptional! As a small business, implementing a new system can be daunting and overwhelming but Tom has helped me (us) in great leaps and bounds to get the system up and running. I am so greatful to have had him oun our account, definitely a massive asset tyo the Cin7 team!
★★★★★
Monday, January 6, 2020
“I would just like to extend a massive thank you…”
I would just like to extend a massive thank you for all your assistance in making the transition to Cin7 very painless indeed. I was impressed with your response times to any issues I may have had as well as the professional manner in which you conducted business with me with no issue being a major problem with alternative options immediately as solutions. I appreciate your assistance and look forward to dealing with the rest of your team with any future issues. Thank you,
★★★★★
Tuesday, December 3, 2019
“I love the software. Perfect for what we are doing.…”
I love the software. Perfect for what we are doing. We are a small furniture business with a main store location, a warehouse location, and an online presence. This software does it all and the xero connection is great. It does not sync all of your outstanding items daily, instead there is a dashboard that shows all of the outstanding items and you can pick and choose which ones you'd like to sync over. This helps with organization and workflow. My previous inventory system synced daily, but synced everything and thus caused issues when I needed to change something or make a fix. I would have to go back and delete the payment on xero then go back and make the change on the inventory software and then resync. It was a nightmare. The one issue w/ cin7 as a US customer, the customer support is strong but slow and delayed. They usually get back to me quickly, but there is no live support, as they are based out of Australia I think.
★★★★★
Tuesday, November 19, 2019
“We can feel the difference with Cin7 vs without. Their…”
We can feel the difference with Cin7 vs without. Their onboarding team is amazing too - super detailed and knowledgable.
★★★★★
Monday, November 11, 2019
“Pros: We were primarily looking for a Cloud Based system.…”
Pros: We were primarily looking for a Cloud Based system. As our staff range in age, we needed the POS to be easy to use. Cons: Initially we had issues with the setup of the system and understanding the POS but with training, this has been improved.
★★★★★
Wednesday, November 6, 2019
“Possibly the ease of use. Its faster and we can…”
Possibly the ease of use. Its faster and we can manage out inventory very easily through this software. Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him. I also want to appreciate the ability to make minor changes in the system software to suit our individual needs. This was possible by Rep and the way he did quickly is commendable.
★★★★★
Wednesday, November 6, 2019
“Pros: I am so glad I chose to implement the…”
Pros: I am so glad I chose to implement the Cin7 system. We spoke with several companies and scrutinized many reviews on multiple platforms. Cin7 met the mark on each criteria. Our implementer, Rep, was fantastic! He was very knowledgeable and patient with me. He was very specific with each task that needed completed and was very flexible with our on boarding calls. We spoke on a weekly basis while the system was being built. There have been several questions as we've begun using the system and the help videos have been tremendous! Would highly recommend rep and the Cin7 system! Cons: To properly load all the information there were several required spreadsheets. Would have been nice to have all the information in one place as opposed to multiple documents. Comments (Benefits): Wonderful onboard and implementation experience. The system flows smoothly and connects all our third party systems.
