What is Cin7 Omni?
Cin7 Omni, a product of Cin7, simplifies complex retail and wholesale with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Cin7 Omni is the ultimate solution if you're looking for one system to manufacture, sell, manage and fulfill. Cin7 Omni is a fully integrated, fully capable solution that gives you enterprise level capability without the traditional costs associated with an ERP type solution. No matter how big or small your business, Cin7 Omni has a solution that will fit and is easily scaled to meet your needs in the future. Our verticals: Fashion & Apparel, General Merchandise, Health & Beauty, and Sports Equipment. Cin7 Omni is an affordable, easy-to-use system, licensed on a subscription basis, that allows mid-tier retailers to use the kind of systems previously only available to retail giants like Nordstrom, Ikea or Zara. To learn more, visit Cin7.com.
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Cin7 Omni Reviews (252)
- ★★★★★244
- ★★★★★7
- ★★★★★0
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Cin7 Omni earns strong praise for its inventory management capabilities, user-friendly interface, and particularly its onboarding and support teams—but implementation complexity and integration friction are real pain points.
The overwhelming majority of reviews highlight responsive, knowledgeable support staff who guide users through setup with patience and flexibility. Users consistently praise the software's ease of use once running, customizable reporting, batch tracking, multi-channel integration (Shopify, WooCommerce, Xero), and the ability to track inventory across multiple warehouses and sales channels. Several reviewers noted it solved problems their previous systems couldn't handle, especially around stock visibility and fulfillment automation.
The main criticisms centre on implementation challenges. Many users report lengthy, complex onboarding periods—though most view this as necessary given their business needs rather than a failing. More substantive concerns include limited warehouse management functionality, integration difficulty with external platforms (particularly QuickBooks Online), and occasional gaps in features like tax handling or payment processing. One reviewer flagged slow support response times due to the Australian timezone; another reported support tickets that "take forever" with poor resolution, though this appears isolated.
A handful of users note that setup requires real planning and effort to extract full value—the system rewards careful configuration but punishes poor data entry. For small to mid-sized retail and wholesale businesses willing to invest in proper implementation, users report transformative gains in visibility and operational efficiency.
★★★★★
Tuesday, April 7, 2020
“We are very satisfied with Cin7's assistance to date. They…”
We are very satisfied with Cin7's assistance to date. They have shown an in depth knowledge of Cin7 and were able to answer all our various questions. We find the program very user friendly. Although we are a small company, we operate the same a most majors; we have Shopify account, retail, B2B, etc. All fully integrated with Zero. We thank you for your support to date.
★★★★★
Friday, April 3, 2020
“I would like to take this opportunity to thank Cin7…”
I would like to take this opportunity to thank Cin7 for all their assistance. Before they started helping us, we were ready to walk away from Cin7. They have been able to answer all my questions and have responded to all the issues I have raised with you in an incredibly fast timeframe.
★★★★★
Thursday, April 2, 2020
“As project manager for Cin7 implementation for Rev'IT Australia I…”
As project manager for Cin7 implementation for Rev'IT Australia I was really pleased with the support that Cin7 provided us during setup of our IMS via Cin7 integrated with Shopify, 3PL, and Xero. Cin7 is a comprehensive system and their support has helped us navigate and resolve any issues that arose during the process in a timely manner. I am pleased to say that everything works as it should have. Thanks Cin7's support!
★★★★★
Tuesday, March 31, 2020
“Overall: From the onboarding process to our current operations, I…”
Overall: From the onboarding process to our current operations, I have been extremely pleased with the Cin7 Enterprise Support. My On-Boarding specialist walked me through the process quickly and accurately. I have had 2 account representatives and both are smart and responsive. My current representative, [SENSITIVE CONTENT HIDDEN] is absolutely OUTSTANDING. As long as she is on my account, I will NOT consider moving to other software solutions. We are a small business and each of us are multitasking. We do not have time to become experts on any one system. We must have effective and efficient customer support and we have that with Cin7. Pros: The software has all of the functionality we need for a growing retail business. The best thing about Cin7 is my account representative [SENSITIVE CONTENT HIDDEN]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, [SENSITIVE CONTENT HIDDEN] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire [SENSITIVE CONTENT HIDDEN] join my team in Beaumont, TX. She is hands down the best. Cons: I would like to see the following automated capabilities. 1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales. 2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap.
★★★★★
Tuesday, March 31, 2020
“Overall: Very pleased with the implementation team Pros: Browser access,…”
Overall: Very pleased with the implementation team Pros: Browser access, ease of use, batch tracking, amazon and Shopify integration Cons: Honestly, cant think of any. In time maybe.
★★★★★
Tuesday, March 31, 2020
“I've had some incredibly positive experiences with the Support team…”
I've had some incredibly positive experiences with the Support team - our Implementation Specialist, was phenomenal and really made the transition from our old system to Cin7 extremely smooth for us. He was able to explain things in plain English to us, and I always felt that he 'understood' what we needed. Our post-live onboarding specialist has also been wonderful, very responsive and so helpful. It's great that I get the same support specialist to work with - someone who understands our business and what we're after. We've recently had Deeva help us out on our account as well, and she has been so prompt to attend to my queries, and when I needed some urgent assistance, we turned it around extremely quickly, and exactly to my specifications. I could not be happier!
★★★★★
Tuesday, March 31, 2020
“We are very happy with the system, just waiting for…”
We are very happy with the system, just waiting for sales to come through !
★★★★★
Tuesday, March 31, 2020
★★★★★
Wednesday, March 25, 2020
“I would like to appreciate our implementation specialist for all…”
I would like to appreciate our implementation specialist for all your help in getting me up and running and answering all my questions!! I am enjoying the system immensely....!
★★★★★
Monday, February 10, 2020
“We are relatively new to CIN7, but are already having…”
We are relatively new to CIN7, but are already having a very tough time with the software. Support tickets take forever and do not get anywhere. Lots were promised to us during our demo period, but we still can't get the software to integrate to most of our external software.
