What is AvidXchange?
AvidXchange automates invoice and payment processes for mid-market businesses. AvidInvoice paperless invoice management software streamlines your entire invoice process while matching your current approval workflows. We've created over 220 integrations between our AP automation software and widely used accounting systems, meaning your current system can remain intact while streamlining your existing processes.
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AvidXchange Reviews (47)
- ★★★★★17
- ★★★★★11
- ★★★★★4
- ★★★★★1
- ★★★★★14
Review Summary
Generated using AI from real user reviews
AvidXchange shows a sharp divide: users praise its invoice automation and paperless workflow, but serious complaints about payment delays, customer service, and unethical practices dominate negative reviews.
Strong supporters—particularly long-term clients—highlight AP automation that eliminates manual processing, eliminates paper, and improves visibility and audit readiness. The approval routing and invoice tracking features earn consistent praise. Implementation is generally described as smooth, and some users report substantial labor savings and freed-up staff for other work.
However, a substantial block of reviews raise critical issues. Vendors and suppliers report payment delays of 60–90 days, far beyond agreed terms, with the company then offering expedited payment for a fee—a practice several reviewers describe as coercive. Clients also complain about poor customer service: unanswered calls, unresponsive emails, and difficulty reaching management. A smaller but serious group accuses AvidXchange of deceptive sales practices, including false promises about automation scope and integration capabilities, delayed implementations, and inadequate support during rollout. A few reviews allege unauthorized bank account charges and mishandled refunds.
The product itself receives mixed marks on usability; some users want better search and filtering, and there are mentions of bugs and system downtime, particularly following a recent UI upgrade. The payment product (AvidPay) draws especially negative feedback.
★★★★★
Tuesday, September 11, 2018
“As a longtime user of AvidXchange, I still think they…”
As a longtime user of AvidXchange, I still think they are one of the best ways to automate our AP processes. It works seamlessly with all of the accounting systems that we throw it's way. It is hard to image that we processed AP any other way.
★★★★★
Wednesday, August 29, 2018
“AvidXchange has helped greatly process AP way easier instead of…”
AvidXchange has helped greatly process AP way easier instead of manually processing and cutting checks manually.
★★★★★
Tuesday, August 21, 2018
“I've been in the implementation stage with Avid for over…”
I've been in the implementation stage with Avid for over a year. We've gone live with various phases of their platform while other aspects are still in development. We are awaiting the PO module to meet our necessities as a construction company. I love the invoice and inboxing aspects of their platform. We were able to outsource the receipt of all mundane invoicing. We had to pull the plug on AvidBill based upon the lack of information in regards to our payments.
★★★★★
Tuesday, August 14, 2018
“I have used AVIDXCHANGE now for a year and I…”
I have used AVIDXCHANGE now for a year and I have seen how it can be an extremely useful tool. It saves time and in turn saves money. no more paper to file. can retrieve at the push of a button, can process invoices in half the time, can organize invoices at month end to save time and be more efficient. There are a few tweaks I would like to see in their policies of indexing that would greatly help us keep with the policies we have that does slow us down a little. There are some queries or search information that I would like to see without having to click into everyone to find what I'm looking for and am hoping that these are issues others are having as well so that perhaps they will incorporate these items.
★★★★★
Friday, August 10, 2018
“This is the worst place ever.I deal with numerous property…”
This is the worst place ever.I deal with numerous property management companies and a couple of them have started using avid.In the fifteen plus years that I have been dealing with both of these property management companies there was never a problem with getting paid.The occasional time that an invoice went over 30 days,one quick phone call would get immediate payment with an apology.Now with avid they routinely go 60 or 90 days.They constantly call you offering you quick payment if you give them your banking info but when you decline and say just send me a check they hold your money hostage.They are unethical and should be ashamed of themselves.They are already being paid for the services they provide to the management companies.DO YOUR JOB AND PAY PEOPLE.60 to 90 days to get paid for a job well done is ridiculous!!!!
★★★★★
Friday, June 8, 2018
“They walk you up a fee ladder to process invoices,…”
They walk you up a fee ladder to process invoices, all the while controlling the timing of when you get paid! The first step is getting charged to process ACH to avoid delays in cutting a check (which they control). The second step is to get paid before your customer approves it (for an additional fee that is substantially more than the first fee). Runs on the same philosophy as a protection racket, but this is "how bad do you want your money, because we control when you get paid". If I were a business outsourcing my AP processing, I would not use these guys. Their services reflect on the company they are working for.
★★★★★
Sunday, September 3, 2017
“Representative made false representations by stating our company HAD TO…”
Representative made false representations by stating our company HAD TO sign up with their services if we wanted to get paid by our client. Then they charged more than specified and started arbitrarily taking money out of our business checking. I would NEVER recommend anyone sign up with them. BTW... they NEVER respond to emails.
★★★★★
Monday, July 24, 2017
“What a genius way to make it easy for business…”
What a genius way to make it easy for business owners to pay their suppliers!
★★★★★
Thursday, March 30, 2017
“UNPROFESSIONAL LOOSE UNACCOUNTABLE UNETHICAL AvidPay stole money from my bank…”
UNPROFESSIONAL LOOSE UNACCOUNTABLE UNETHICAL AvidPay stole money from my bank account. I am a vendor for a HOA that started using AvidPay. AvidPay contacted me to set up EFT so I could receive single annual payments from the HOA. After that, all kinds of incorrect debit and credits were made to my account by AvidPay. I asked them to restore the balance due to my account by their mistatkes, but AvidPay has treated me like it is my fault and they don't have time to deal with it. It shouldn't take more than a day to fix this. It's been weeks. At this point, it's called STEALING
★★★★★
Friday, November 4, 2016
“Lousy customer service, can't get a human to call you,…”
Lousy customer service, can't get a human to call you, live chat has one response "go to the help page and it will answer all your questions" (it doesn't). Emails get automatic replies and a case number, but no one ever responds. It's just a lousy company to deal with all around. There are much better out there.
