Automation Exchange

Automation Exchange (AEX) is a software company based in Charlotte, North Carolina, specializing in OSS/BSS (Operations Support Systems / Business Support Systems) solutions for fiber network operators and Internet Service Providers (ISPs). Founded in 2000 by Greg Wilson, AEX provides a comprehensive platform that supports the entire lifecycle of fiber network management, from planning and installation to operations and customer service. AEX offers a modern, SaaS-based platform that integrates advanced database technologies and API capabilities. This platform supports various broadband technologies, including Active Ethernet, PON (Passive Optical Network), and Fixed Wireless. Key offerings include a customizable OSS/BSS software platform, vendor-agnostic network design services, and managed services that encompass network installation and ongoing support. AEX also integrates with industry tools to enhance operational efficiency and provides tiered customer support with certified technical experts. The company primarily serves network owners and ISPs in the U.S., focusing on both private and public sector clients. AEX emphasizes a collaborative approach, working closely with clients to optimize their software solutions for specific operational needs.