What is 3CX?
3CX is a powerful, all-in-one business phone system and contact center solution crafted for companies with 25+ users. Manage it on-premise, in your private cloud, or hosted - all for one flat annual rate. No per-user costs, no data uploads to third parties - just secure, confidential calling under your control.
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3CX Reviews (25)
- ★★★★★19
- ★★★★★6
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
3CX is a reliable, affordable VoIP system that users consistently praise for enabling remote work and flexible communication across devices. Most reviewers highlight its ease of use, quick setup, and ability to make calls from anywhere using smartphones, laptops, or desk phones. The platform supports video conferencing, instant chat, and call recording—features users find valuable for training and oversight. At a fraction of the cost of enterprise competitors, it appeals strongly to small businesses and organizations that needed continuity during lockdowns.
Complaints are sparse but worth noting. A few users report call log navigation is cumbersome and difficult to search. One mentioned CRM integration proved complicated, and another found the system lacks customization—you work with what's provided. A single reviewer reported occasional keypad issues when dialing extensions. Technical support receives consistent praise across reviews, and users emphasize that the system's stability and performance improve when properly configured and when the right codecs or hardware are used.
★★★★★
Friday, May 21, 2021
“Overall: 3CX is used on both phones and pc which…”
Overall: 3CX is used on both phones and pc which means a user can have it on the move or in a specific working area. The software has a lot features in one place that assist in communication.
★★★★★
Thursday, February 11, 2021
““A really handy program ” Pros: I can use the…”
“A really handy program ” Pros: I can use the program to handle most of my customer interaction .The calling lists it creates are concise and easy to go through . The added ability to send texts really helps me finish my work quicker. There is a free version that also works like a charm. Cons: 3CX is not really customizable ,you work with what you get. It was also complicated to integrate with our already existing CRM .
★★★★★
Thursday, February 11, 2021
““Best for Work From Home” Overall: We needed our staff…”
“Best for Work From Home” Overall: We needed our staff to be able to call clients and donors safely when they are working from home and we don't want them to use their personal numbers so this was a great option
★★★★★
Sunday, January 10, 2021
“It was very easy to setup and configure and and…”
It was very easy to setup and configure and and simple to use
★★★★★
Sunday, September 20, 2020
“Overall: we have deployed this system at the beginning of…”
Overall: we have deployed this system at the beginning of the lockdown and it is really great to have your work extension available on your laptop and your mobile . Pros: It is a very important software that all companies must have, it makes your life easier where you don't miss any important call if you are out of the office and you can always make calls from your mobile. Cons: sometimes the keypad doesn't work correctly if you are calling an extension , for some reason you can't dial an extension.
