What is 3CX?
3CX is a powerful, all-in-one business phone system and contact center solution crafted for companies with 25+ users. Manage it on-premise, in your private cloud, or hosted - all for one flat annual rate. No per-user costs, no data uploads to third parties - just secure, confidential calling under your control.
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3CX Reviews (25)
- ★★★★★19
- ★★★★★6
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
3CX is a reliable, affordable VoIP system that users consistently praise for enabling remote work and flexible communication across devices. Most reviewers highlight its ease of use, quick setup, and ability to make calls from anywhere using smartphones, laptops, or desk phones. The platform supports video conferencing, instant chat, and call recording—features users find valuable for training and oversight. At a fraction of the cost of enterprise competitors, it appeals strongly to small businesses and organizations that needed continuity during lockdowns.
Complaints are sparse but worth noting. A few users report call log navigation is cumbersome and difficult to search. One mentioned CRM integration proved complicated, and another found the system lacks customization—you work with what's provided. A single reviewer reported occasional keypad issues when dialing extensions. Technical support receives consistent praise across reviews, and users emphasize that the system's stability and performance improve when properly configured and when the right codecs or hardware are used.
★★★★★
Friday, September 3, 2021
“3CX is a solid voip solution that offers all the…”
3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years.
★★★★★
Tuesday, August 17, 2021
“Technical support was outstanding in assisting with the troubleshooting and…”
Technical support was outstanding in assisting with the troubleshooting and setup.
★★★★★
Tuesday, August 17, 2021
“The quality of the recorded calls is amazing and it…”
The quality of the recorded calls is amazing and it makes them very useful for training purposes . 3CX gives you a lot of freedom to organize the call list in a way that works for you . The admin panel is centralized ,which makes it easy for managers to properly oversee everything.
★★★★★
Saturday, July 31, 2021
“I used this software for connecting my land phone to…”
I used this software for connecting my land phone to cell phone. Thanks to software i am reachable everytime
★★★★★
Friday, July 23, 2021
““Serves small businesses very well for free.” Overall: In my…”
“Serves small businesses very well for free.” Overall: In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.
★★★★★
Friday, July 23, 2021
““The best VoIP phone system for small businesses” Overall: We…”
“The best VoIP phone system for small businesses” Overall: We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.
★★★★★
Friday, July 23, 2021
““3CX Review” Overall: Overall, if you are looking for an…”
“3CX Review” Overall: Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.
★★★★★
Friday, July 23, 2021
““My company's go to software for office meetings and interviews”…”
“My company's go to software for office meetings and interviews” Overall: The first time I used and heard about this software was last year when I was interviewed for a job where I currently work. We use this for our everyday meetings as we are working from home now. We also use it to interview new candidates. Pros: Very intuitive and easy to use user interface. Call and video quality are excellent. Quite easy to navigate through the settings. We use weblinks and don't have to install anything on the device. Cons: I don't like the fact that the chat window shows you text "I Like it" beside your like emoji whenever you send a like.
★★★★★
Monday, July 12, 2021
“Overall this is a great product, and kept us fully…”
Overall this is a great product, and kept us fully operational during a very difficult time for the hospitality industry.
★★★★★
Thursday, July 1, 2021
““Very versatile” Pros: Due to how easy the setup is…”
“Very versatile” Pros: Due to how easy the setup is , 3CX helps tremendously with reaching customers when working from home .You can organize your calling lists in whatever way you want ( we usually get them pre-organized by management ) . The call options save on lot of the expenses ,related to international calls . Cons: The call logs are hard to navigate and it can be hard to find what you are looking for when it comes to previous call history.
