3CLogic
★★★★★ 5.0 · 3 Reviews
What is 3CLogic?
3CLogic is the premier voice-enabling solution for cloud platforms. The cloud contact center solution transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Built on Amazon Web Services (AWS), 3CLogic enables organizations to achieve seamless integrations with leading cloud-computing platforms such as ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.
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3CLogic Reviews (3)
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
3CLogic earns strong praise across all reviews, with users consistently reporting smooth implementation and responsive support.
Users highlight the software's ease of use and powerful analytics capabilities, particularly the IVR Flow Analytics and pre-built reporting dashboards that provide real-time agent statistics and call distribution insights without requiring custom development. The ServiceNow integration is called seamless and transformative. Teams report noticeable improvements over their previous telephony systems, and the vendor's support team impresses with deep product knowledge that goes beyond basic training.
The one clear theme across reviews is satisfaction with the implementation experience and vendor partnership—users note the team was attentive to their needs and delivered what was promised. One reviewer reports no problems since deployment. No criticisms surface in these reviews, though the sample is small and skews heavily positive, so they may not represent the full range of user experiences.
★★★★★
Thursday, July 8, 2021
“We have been using 3cLogic now for about 2 months…”
We have been using 3cLogic now for about 2 months and are seeing a huge improvement over our last telephony software. The 3c team is extremely responsive to our needs and quick to answer any questions we may have. The software is easy to use and the ability to see the IVR Flow Analytics is truly amazing and such a powerful tool! They are a great vendor and team to work with!
★★★★★
Friday, April 9, 2021
“I have been impressed from demo to implementation with 3C…”
I have been impressed from demo to implementation with 3C Logic. Sometimes what you see in a demo does not always compare to production. 3C Logic does not disappoint. The depth of knowledge that the support team has is more than just the ServiceNow Fundamentals training. The seamless integration with ServiceNow is a game changer. Imagine a dashboard with real-time agent statics. I can click another tab, called Athena reports. This allows you to quickly drill down to Call Distribution, Calls by the month, or a Service Level Report. These are pre-defined reports. Nothing I had to build. 3C Logic has a product that thinks about all the stakeholders in call center. While our call center is not as elaborate as some, we were given the VIP treatment from planning to production. I could not be more pleased with our decision and look forward to growing our relationship.
★★★★★
Monday, October 28, 2013
“3CLogic is a superb piece of software for call centers.…”
3CLogic is a superb piece of software for call centers. Since I have implemented 3CLogic I am happy to say I have no problems to report!
