Netcetera

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Netcetera

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4.2

Out of 5 stars
(57 Reviews)

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Netcetera
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Netcetera Reviews

from CRP management

Thursday, February 25, 2016

Not sure who wrote the software for the mail enable webmail but it is absolutely atrocious. It takes numerous attempts to login because the login page continually times out. Frequently we just give up. Can't even get to the customer service complaints page - just doesn't display. This should be a pretty basic default service for a web hosting company.

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from All Round Bakers

Wednesday, February 3, 2016

It was a real struggle trying to find a hosting company that were prepared to help me set up my website and database. I'm not very techy but Netcetera's sales staff were excellent and when I did experience some problems, which were mostly down to me, the technical support guys really helped me put things together. Their pricing is reasonable and they are really patient, especially when you need help like I did.

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Tuesday, February 2, 2016

We have several servers from Netcetera and they network connectivity is top notch - great uptime and speed is never an issue. Tech support is knowledge and quick in replying - which is a bonus. We would highly recommend Netcetera.

1 of 1 people found this review helpful.

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Tuesday, February 2, 2016

Had a little trouble at first, but it was completely my own fault and they helped me solve problems quickly. Very pleased.

0 of 1 people found this review helpful.

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from Amphis

Monday, January 25, 2016

excellent support as always

1 of 1 people found this review helpful.

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from Media Werkz

Tuesday, January 19, 2016

Firstly I raised a complaint I had with the company, has not been acknowledged. They say on their website if not happy with their complaints procedure an independent organisation will handle it. The independent organisation is called, Internet Service Providers Association, I contacted them and they said that they do not recognize Netcetera. Netcetera are based in the Isle of Man and are therfore exempt from UK law. KEEP CLEAR OF NETCETERA because the simple problem with my hosting that I raised after 3 days has not been addressed.

I have a website hosted with www.netcetera.co.uk, I raised a fault with them and after 3 days they have failed to address the fault and have now started to make make a fool of me.

php $_SESSION variables are not working, that is they continue to change for each session instead of holding a constant value during the session.

I have raised 10 tickets of concern. Each response show a complete lack of understanding by the company. The only response has been 'is it working now'. To ask me if a problem on their server is working would show a complete lack of understanding about a basic problem. I also had a previous problem, php scripts were not working, and I had the same problem trying to resolve that.

Response from Netcetera:
25 January 2016 at 08:42

We are still awaiting your response to our phone calls and emails. If you would take the time to do this it would be greatly appreciated so that we can get this issue resolved for you

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from IT

Thursday, October 22, 2015

Although we have been a Netcetera customer for over 10 years with little complaints over the past year or so they are going downhill fast.

The support is terrible with an online ticket system so cannot call unless you log a ticket but even then when you call and enter the ticket number it just hangs up on you so almost impossible to actually talk to someone.

The support do not read tickets in full, they reply with a question most times but the answer is actually in the original ticket. The other times they reply with a KB article which at times would be helpful but for simple things like how to edit an A record or transfer a domain when we have hundreds already is really patronising.

Lately our own website (also on the shared hosting with Netcetera) got hacked and they quickly moved us from a 2003 server to a new 2012 server, great except we had to request all other clients get moved too then a few weeks later one of our clients got hacked and we found they were still on the old server. Now we cannot edit ftp or mail accounts as the portal is STILL pointing to the old server after many weeks.

Today our own website got hacked AGAIN and have not had a reply from them which we logged at 8.30 this morning (now after lunch) I have called them but they cannot help over the phone, tried to speak to a manager of some sort but we cannot.

Really don't want to move all of our domains but if cannot sort out the issues they will leave us no choice!

Ironically the responses I see here from them are what we would like in a ticket or an email.

Sort it out Netcetera

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from Hampton works Ltd

Tuesday, March 17, 2015

We have been with Netcetera for a few years but over the last year service has been terrible. Customer support never comes back to you. Avoid

3 of 3 people found this review helpful.

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from faithinc

Monday, December 29, 2014

during December had massive down time leading to loss of email and webserver for around 7-10 days . we lost a lot of important emails and business. generally netcetera experiences more problems then others with mail server and webserver . have used them for more than 2 years and generally not the most reliable . will be migrating to 1and 1 now

3 of 4 people found this review helpful.

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Wednesday, December 17, 2014

Been with Netcetera for many years but within the last 6 months the services degraded to a joke, they have the most unreliable uptime and when you contact them there is no explanation of what is happening and to make it worse when they are working on maintenance there is NO warning and we find all the hosting services down where we will have to contact them. It is good business practice to inform the client of changes before they happen and not when you are carrying out the work!!

Finally for the last week there have been no services and the uptime has been shocking, each time you check the status page it blames other hardware or software but for a hosting company they should have a fail-safe in place where they can switch over if there is a problem with a server or service being offered. We have also lost many emails to the problem with their Shared Hosting SANS

All in all stay well away unless you want problems and lots of downtime

if i could give this company a minus score i would

5 of 5 people found this review helpful.

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from JLM

Monday, December 15, 2014

Beats me why netcetera get good reviews. I have had repeated website outages over the last few months and now my email seems to be vanishing into space. Very, very unreliable. Avoid like the plague.

5 of 5 people found this review helpful.

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Monday, July 7, 2014

When I first joined Netcetera I had no issues at all. Now I have at least 2-3 downtimes per week the latest downtime is now in its 3rd day. Customer support WILL NOT keep their users updated, instead they expect the user to ask first before updating.
On Sunday 6th July 2014 I was informed that the service would resume in 30 minutes, 1 hour later I was informed to expect a further delay of 60 minutes. Its now Monday 7th July 2014 and the service is still down, I asked again today and was informed it will be at least 3 hours this I will believe when I see it.

During this downtime I have lost sales and customers and my existing customers are very dissatisfied that they cannot access updates or my support system for assistance.

At the moment I would not recommend Netcetera to anyone, even my worst enemy.

11 of 11 people found this review helpful.

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from Extrasoft Ltd

Tuesday, September 10, 2013

I have used 5 Windows hosting providers over the last 10 years and whilst it is early days, Netcetera beats them all hands down. The speed of response from their support centre is extraordinary, performance of their hosting platform is excellent. What more could you want?

0 of 1 people found this review helpful.

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Monday, August 19, 2013

I've used a few web hosting services in my day, but Netcetera is by far the greatest I've ever been involved with. They make everything so easy and painfree, I would definitely recommend them to anybody looking to host a website.

0 of 1 people found this review helpful.

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Thursday, August 15, 2013

Netcetera has provided a fantastic hosting service for me and my company that is affordable and not overly complicated. Setting it up took almost no time and everything has been easy to deal with.

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Wednesday, July 24, 2013

Well, what can I say about Netcetera? The dedicated servers which they provide are high quality and reliable for a great deal, bottom line. You won't get a better deal anywhere else, I doubt.

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Friday, July 5, 2013

Netcetera has been a great help with hosting my website for my personal business. It provides everything I need to keep it up to date and running flawlessly.

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from Dobis PR

Monday, July 1, 2013

Other programs seemed too hard for me to grasp. I was about to turn to expensive professional help which I really can not afford. But then I found Netcetera, what a lifesaver! All my web hosting needs were met in addition to the program having simple instructions to follow.

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Monday, June 24, 2013

Netcetera is light weight and easily affordable. Great from small to mid size businessness! Highly recommended for people needing a little help with web hosting.

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Tuesday, June 4, 2013

Netcetera is one of the best products I've bought. The whole office uses it, and loves it! I would definitely recommend this to anyone who needs help with web hosting.

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from Harris Solutions

Tuesday, June 4, 2013

I'm a small business owner and Netcetera is the perfect fit for my needs. It's affordable and takes care of all of my business website needs and allows me to focus on sales. Thanks so much!

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Tuesday, May 28, 2013

Netcetera helped me a lot with my website. I had no problem with the host and it went smoothly. I would always choose it for hosting.

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from The Bluth Company

Tuesday, May 28, 2013

Netcetera fulfilled so many of our companies needs! It fits perfectly with our existing setup and is easy to use and easy to learn. I am recommending it to all my business associates for their organizations!

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from Bouns Haus

Friday, May 24, 2013

Easy to use product. I loved how beautiful the final results looked! Really glad I stumbled upon Netcetera and I would recommend it to you.

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from The Mane Attraction

Monday, April 29, 2013

Our employees were extremely pleased when we found this company. So many of our solutions were solved regarding our hosting needs! Netcetera is affordable - the best feature, especially for a small business like ours.

1 of 1 people found this review helpful.

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from Cole Law Offc

Monday, April 29, 2013

With a windows dedicated server, a business or person cannot go wrong with Netcetera!

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from Freelance

Monday, April 29, 2013

I'm really big on customer service, and it's also very important to me that a product be a good buy for the money. I don't throw cash away on nothing. Netcetera really delivers on both service and quality without draining my bank account too much.

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from Eckstein Research

Monday, April 22, 2013

Netcetera is a great development firm. They offer polished products at an affordable price. Highly recommend!

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from Scuba Gear

Friday, April 19, 2013

Netcetera has been an excellent asset to my company. I have an affordable rate, I never have to worry about my connection crashing like my old company. Netcetera saved my business.

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Wednesday, March 27, 2013

I was really delighted when I came across this company. It provided solutions to my hosting needs. What I especially liked about Netcetera is its affordability, something that is always a big factor for a small business like mine.

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from Suzy's cakes

Tuesday, March 12, 2013

Very impressed by Netcetera - staff are always polite and helpful and their control panel is simple to use. Even for a person like me, who is not very computer literate!

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from online thriftiness

Wednesday, February 6, 2013

After trying out Netcetera for a few weeks I feel like a WordPress wizard! It was so easy to install and learn my way around by following the helpful tips and suggestions that Netcetera offered. I was using it like a pro in no time. I will definitely be trying more services from them in the near future!

1 of 1 people found this review helpful.

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from Solo Practitioner

Thursday, January 31, 2013

I own a small business and our VP suggested we use Netcetera for our hosting. They are specialized in working with businesses like mine, and I felt like their reps really cared about the service they were providing. Packages were reasonably priced too.

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Monday, January 21, 2013

This product is great for anybody that has any interest in developing. From someone like myself with minimal experience with developing. Easy product to use!

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from TILES AND TEXTILES

Thursday, January 17, 2013

Netcetera is the one stop shop for anyone looking for professional web support in all aspects of their business. They have legitimate professional advice that is guaranteed to give you the best quality for the dollar. I love this site and their services. You guys should definitely try them today if you already haven't.

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Wednesday, January 16, 2013

Thank goodness for Netcetera! It is a blessing sent from the cloud gods. Could not have found a more simpler program to use, and the customer service was phenomenal. 5/5!

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from wp inc

Thursday, January 3, 2013

Netcetera delivers 24 hour service. There were no problems in moving the website to their servers. Even when I forgot specific details the customer service people were right there to guide me through with no problems. They have continued to be on top of all details.

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from Computer Info Solutions

Friday, December 21, 2012

Netcetera is passionate about hosting. Great company with excellent support and trust worthy infrastructure. Prices are more then reasonable for what they provide. Whatever your needs are Netcetera can meet them. I always suggest Netcetera to all my professional contacts looking for hosting solutions.

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Friday, December 21, 2012

Great products plus excellent support equals perfection and full customer satisfaction. That's why I always choose them over any others.

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Monday, December 17, 2012

Netcetera has a great professional looking product that works well but it is the customer service that makes Netcetera the best. I love the online chat support! Great choice for those who aren't techies and need something easy to work with great support.

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from LV Employment

Wednesday, December 12, 2012

I am impressed with the fact that you can have this service without a long term contract. Plus they have fast, available customer service, including chat so there are no automated call systems to navigate for help. I haven't tried it yet so I can't give them a full five stars, but when my contract with my current provider is up, Netcetera is at the top of my list....

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from N/A

Wednesday, December 12, 2012

Looks very professional and the layout is very nice. Easy to navigate the site itself and find what you are looking for. Components listed are of a high quality and reliable.

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Friday, December 7, 2012

Overall, Netcetera is a great company with an outstanding customer service. They're available 24 hours a day, 7 days a week. People won't have to wait for them to be online with this company. Two thumbs up!

1 of 1 people found this review helpful.

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from Mike and Sons

Thursday, December 6, 2012

Netcetera is great! Their customer service is always there 24/7 to help me with any issues that I may be having (not that there are many). I am normally pretty critical and I have yet to find anything that I dislike with them.

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Wednesday, December 5, 2012

Netcetera delivers 24 hour service. There were no problems in moving the website to their servers. Even when I forgot specific details the customer service people were right there to guide me through with no problems. They have continued to be on top of all details.

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from Next Gen Economics

Tuesday, December 4, 2012

This product is extremely fast and reliable. With superior quality bandwidth and expert IT personnel, there is no other choice. Even with all of these great features, this product is still cost-effective.

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Monday, December 3, 2012

Great customer service! Whatever time of day you need them, they are helpful and ready to assist you. Have never had any problems getting my questions and concerns addressed in the most professional way possible.

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from DHworks

Monday, December 3, 2012

Products are amazing! I have been using this for 3 months now and I will always go with Netcetera products. Fast service!! Excellent quality.

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from Netcetera

Friday, November 30, 2012

Netcetera is a great 24 hour a day service with great customer support. I am usually a very picky consumer but so far I have not been disappointed.

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Thursday, November 22, 2012

Thank you so much for addressing all of my needs! The staff are very friendly, helpful, and caring. They have an awesome 24 hour service that is ready to help whenever needed. Great products all around! I couldn't ask for better prices. This company is very well rounded and knows how to handle my issues.

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Wednesday, November 21, 2012

Outstanding service 24 hours a day! I have been using Netcetera for almost 4 years and I can say that their service is excellent! I have contacted them on a few occasions in the middle of the night and they always reply within minutes, even if it is not urgent! They are always very helpful!

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Tuesday, November 20, 2012

Thank you for addressing my concerns so quickly! I really appreciate good, quick, and effective customer service like that. I will definitely be using your services next time and recommending you to others in need as well!

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Monday, November 19, 2012

Great service and products. It makes my life hassle free.

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Friday, November 16, 2012

The staff are always friendly and helpful and I would happily suggest them as a hosting company to my friends.

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Monday, October 15, 2012

I forgot about technical details after moving my sites to Netcetera. They just work. Cool!

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Thursday, January 26, 2012

All company support services should be like Netcetera's. Brilliant, quick and easy to understand response. Thank you very much.

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from Studio Italia

Wednesday, November 30, 2011

Outstanding service 24 hours a day! I have been using Netcetera for almost 4 years and I can say that their service is excellent! I have contacted them on a few occasions in the middle of the night and they always reply within minutes with an answer, even if it is not urgent! They are always very helpful!

1 of 1 people found this review helpful.

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This page was last updated 23 February 2016 09:13
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