Clixifix Reviews

Julie Hall from SG Estates

Prior to using clixifix® we were using more
of an Excel based system and emailing
the sub-contractors to get them to go
back to fix snags. As a result, the chain
of communication was quite often broken.
The home owners weren’t always kept
updated to how things were proceeding.
We got to a stage where we got so
much bigger, we needed a system that
was aimed directly at keeping the home
owners happy.
Before we had clixifix®, snags would
come into the office and be pretty
much handled by whoever took the
information which resulted in a broken
communication trail.
With clixifix® any one of us at any time
can go onto the system to see where we
stand, and everything is recorded there.
In a lot of instances, we are closing off
house snags months and months before
we were able to using the old system
so it’s made us a lot more efficient.

Sarah Doyle from Gentoo Homes

We used to work with Excel
spreadsheets which wasn’t a seamless
system at all, as we were unable to keep
customers up to date. Once we got
clixifix®, that changed everything.
Now, all departments and subcontractors
can be involved so we have a clear
definition of what’s happening with each
ticket. It has allowed me as a manager
of the customer care team to pull reports
more efficiently to ensure that KPIs that
we set for our sub-contractors are met,
and it gives me more scope to look into
why some aren’t being met.
The support has been great with
clixifix®. We can speak to a member of
the team on the phone or use live chat,
which we find very beneficial to get
immediate answers.
Customer care is very important to
Gentoo Homes, it’s at the heart of our
business model.

Jo Spate from Story Homes

“Our defect management process now
that we use clixifix® is significantly better.
It’s very easy to use as far and great for
reporting to senior management, as we
can have live reporting to see the position
we’re currently in.
The support we’ve received from clixifix®
has been really good. They’ve been very
supportive to the business. They came in
and did a full training session to the team,
and tailored it to exactly what we needed
to get us up and running straight away.

Alison from Galliford Try North East

Most software that is used for Customer Service is cobbled together from an Accounting or Purchasing package and is difficult to use as the required features to do the job effectively just aren't there.

With clixifix you don't have this problem. It is designed solely for the purpose of looking after your customer, engaging contractors to be responsible for their issues and to hold relevant information for clients. This could be anything from meter readings to appliance manuals to help cards. Clixifix keeps everything in one place and is easily searchable.

The reporting features are great for board reports, client reports and even contractor meetings. These are in the form of graphs and pie charts and are easily downloadable into various file types.

The best part of all is you only pay for open properties and you only start paying for them once the handover date is registered, which means you can add them to the system in readiness. Once they are out of warranty and archived they drop from the monthly charges.

The development team have worked long and hard to get this system near perfect but they are always open to ideas from people who are using the system to make it even better and because this is done in-house, it doesn't take months and years to bring it on board.

Warwick Bettles

As someone not from the building industry, I had little understanding of the Customer Care process for Home Builders... Especially for new homes. After using the clixifix software and gaining an understanding of the rigors of new home snagging I have a new-found respect for the software designers. It literally answers every question when it comes to customer care. It's transparency enables clients to keep tabs on sub-contractors which adds an extra layer of accountability to field teams. The ability to upload photos of defects etc eliminates any confusion saving time and money on unnecessary call-outs. Would recommend to any commercial or residential builder who wants to continuously monitor and improve on their service delivery.