Clixifix

(2) Excellent!
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5.0

Out of 5 stars
(2 Reviews)

Excellent!

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Clixifix
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Clixifix Reviews

from Galliford Try North East

Wednesday, November 2, 2016

Most software that is used for Customer Service is cobbled together from an Accounting or Purchasing package and is difficult to use as the required features to do the job effectively just aren't there.

With clixifix you don't have this problem. It is designed solely for the purpose of looking after your customer, engaging contractors to be responsible for their issues and to hold relevant information for clients. This could be anything from meter readings to appliance manuals to help cards. Clixifix keeps everything in one place and is easily searchable.

The reporting features are great for board reports, client reports and even contractor meetings. These are in the form of graphs and pie charts and are easily downloadable into various file types.

The best part of all is you only pay for open properties and you only start paying for them once the handover date is registered, which means you can add them to the system in readiness. Once they are out of warranty and archived they drop from the monthly charges.

The development team have worked long and hard to get this system near perfect but they are always open to ideas from people who are using the system to make it even better and because this is done in-house, it doesn't take months and years to bring it on board.

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Tuesday, October 25, 2016

As someone not from the building industry, I had little understanding of the Customer Care process for Home Builders... Especially for new homes. After using the clixifix software and gaining an understanding of the rigors of new home snagging I have a new-found respect for the software designers. It literally answers every question when it comes to customer care. It's transparency enables clients to keep tabs on sub-contractors which adds an extra layer of accountability to field teams. The ability to upload photos of defects etc eliminates any confusion saving time and money on unnecessary call-outs. Would recommend to any commercial or residential builder who wants to continuously monitor and improve on their service delivery.

1 of 1 people found this review helpful.

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This page was last updated 01 November 2016 09:04
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