Citadel Servers

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Citadel Servers

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About Citadel Servers

Welcome to Citadel Servers. We offer Game servers, Dedicated servers and Web-hosting as well as other various hosting solutions.

We provide a top quality service using the latest technology, innovations and equipment. We offer 24x7 'Round the clock' professional support to our clients as standard and offer some of the most competitive prices on the market for our services and products.

Citadel Servers Key Features

  • Dedicated Servers
  • Game Servers
  • Web Hosting
  • Virtual Private Servers
  • Domains
  • SSL Certificates

Citadel Servers Reviews

2.2

Out of 5 stars
(30 Reviews)

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Citadel Servers
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Monday, October 16, 2017

Paid for a server for The Forest, only for them to then tell me that Forest servers won't work with the game! Contacted their support and after shuffling me through various departments with long delays in their replies, finally told me that I had exceeded the 3 day money return window and could only get credit to purchase another server. Absolutely disgusting service from a sham of a site. Despicable people.

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from Giant4

Monday, October 9, 2017

That company is scammer. I used to use ther service, then deleted billing info via their website. I thought it is enough to secure my credit card from overpayments.

But this company does not think so, they kept this info and used it to write off my money every month. When I found it out and asked their support team "What a hell??" they said next:

"Those (Their terms of service) were mentioned for the ease of accidental subscription creation that can and will result in overpayments.

Overpayments as a whole are not refundable, and added as account credit and are not-transferable outside of our system."

Great! Never use their services!

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from Faren

Thursday, August 24, 2017

Avoid, its a scam industry. Supports will ignore any requests for downloading server saves, they will shift your server around and pretend its working while nobody is able to connect. They will continue to say its working, then refuse to give any compensation for the missed time.
Using the live chat had them answer non pre sales questions (whatever they mean by that) but if you ask about downloading back up saves they suddenly say they don't answer questions that aren't about pre sales, after they had just told me how to back up saves.
We are also being charged for an extra month only 3 days after another, their response to being questioned about it was to place the server on suspension and to wait.
They are either a scam or unbelievably inept server provider, avoid at all costs.

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from N/A

Tuesday, August 22, 2017

DO NOT RENT ANY FORM OF SERVERS FROM THEM!!
Oh Wow!
These guys keept stealing my money even after i quit their services about half a year ago!
Demanded a refund and all igot as reply was
"I can provide only pro rata credit at this point.
It also appears that your CC data was not cleared.
When did you clear it?"
These "thiefs" will be hearing from a lawyer if they dont shape the fuck up and get their shit together

-Bunneh-

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from PZ

Friday, July 7, 2017

Absolute sham of a company. Got a server four months ago, it didn't work very well so on the second day I requested a refund, which it clearly states you can do. I got to their ''customer service'' they say they pass it along, can't give me a phone number or speak to any kind of management about it. I've been waiting for four months for $11. It's not the money put the principle. Very greasy.

3 of 4 people found this review helpful.

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from -

Monday, June 19, 2017

Got an ARK Survival Evolved server for some friends and myself. It didn't function right off the bat nobody could connect to it. I spent hours trying my own fixes along with everything suggested in the "Knowledge Bank", nothing worked. So I put in a ticket. A day later they replied telling me not to touch the server while they worked on it.

Right after seeing that I looked up reviews and realized I had made a mistake buying from them. I immediately put in 2 tickets requesting service cancellation and a refund, this was only roughly 28 hours after initial purchase. One ticket went to "Billing" the other to "Sales" within an hour the sales side merged the ticket with the billing one. Four days later they send a message saying the server is back up and should be working. They however have not replied whatsoever to my cancellation/Refund ticket.

Do not buy from this service they are practically a scam. I still have not received a refund will likely never receive it and have never once connected to the server.

3 of 3 people found this review helpful.

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from Check Point Software Technologies

Tuesday, May 30, 2017

Wow where to start as they are so awful in all aspects Tech Support and Billing.
As for tech support it takes 24 hrs to respond, This is acceptable but they will respond usually with some dumb response that doesn't resolve the issue and then when you reply back that the issue is still not resolved they ignore you and close the case after 3 days for no response. They where the person who didn't respond. I had to re-open a ticket twice because they did not respond except for the very first BS reply. I finally got help after opening multiple tickets complaining about the horrible support. In Billing, Sales and Abuse before they resolved the issue.

Now for there billing tactics, When I signed up their system insisted I pay in British pounds. And I accepted. Well after the vote on Britain leaving the EU the pound dropped. So they figured the best way to handle a drop in revenue was to wait until my pre-approved payment went through and then immediately suspend my account saying I owed them money. I checked my paypal and I had payed them on time and the exact amount we had agreed on.
Well when I inquired what was going on they stated because of the drop in the pound they needed me to pay in US dollars sure it would still work out around the same in Canadian. The issue was I got no notice and was blind sided with this then my server was held in ransom until I payed them more, after I had already payed them in the currency the originally asked for. it took me three weeks to get this resolved. they finally dropped the extra charges for the month as long as I change my billing over to US which I agreed to, but I had payed for a full month and only got less than a week out of it, They refuse to compensate as their attitude was it wasn't there fault the Pound dropped. Well it wasn't my fault either. That is what happens when you pay in international Currency and it was their decision for me to pay in the Pound so as far as I was concern that was risk to take as I am sure if the Pound had gone up they would not of refunded me the difference.

So stay away from them.

2 of 2 people found this review helpful.

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Friday, May 19, 2017

No support whatsoever. The sales team will answer your questions immediately, tech support takes forever to answer a question, and then it is a one sentence answer, that does not address the problem at all. And there "one-click solutions" don't work more than half the time. DO NOT buy anything from this company.

2 of 3 people found this review helpful.

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from Rambis Pandas

Wednesday, April 26, 2017

Citadel Server are beyond a joke, and borderline a fruad.
5 days past sicne they said a new service would be moved to a new Node so it can be setup correctly. 9 days since the server was ordered.
Still waiting for the service to be setup.

Refund are only to thier account credit and not back into paypal, there is no saftey in ordering. You're commited to the company once you click pay and that is a massive mistake.

Would avoid at all costs.

2 of 2 people found this review helpful.

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Thursday, April 20, 2017

Bought a Grav server. Unbelievably poor quality. Constant lag and disconnections. The web interface is unusable because of the slowness too. I asked to cancel the server and for a refund several days ago and they have not canceled the server nor refunded me. I suspect they are trying to keep it running long enough to claim I'm outside their refund window.

Oh and to top it all off they have an option in their web console to kill the grav server instance, and warn that it will affect ALL OTHER GRAV SERVERS! They give the customers the ability to kill other customer's servers any time they want. Unbelievably gross incompetence.

I wish I had looked up some reviews of this host beforehand.

2 of 2 people found this review helpful.

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from Panda

Thursday, April 13, 2017

Purchased an Avorion server in AUS paid extra for it. After a couple of days wondering why the server has such long delays responding to players
I looked into it. It turns out they hosted it in the US at a location I would get 500ping to even though I paid for Sydney AUS.
I sent them a ticket they replied that they had no extra nodes in AUS so they hosted in the US. I asked about what they were going to do about it and how long. Ticket closed. I reopened it and added no reply at all?

The answer ticket closed.
Thank you very much Wallet closed. Good bye.

2 of 2 people found this review helpful.

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from Revenant Gaming

Wednesday, April 12, 2017

I would look elsewhere for Ark: Survival Evolved hosting. We tried them for a few months. We had issues right off the bat, and they were slow to respond (MUCH slower than the sales team might I add). Their attempt to remedy our issues lasted a few weeks. However ultimately we were forced to leave after over a month of slowly degrading performance to the point where the server would crash repeatedly and the Web panel would be inaccessible for long periods of time. I pulled the plug after submitting a ticket over a downed server and waiting for over 24hrs to get a response. It was only after I requested cancellation that they responded to my ticket. Our current provider runs our services completely lag free.

2 of 2 people found this review helpful.

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from Amazing Creations

Friday, April 7, 2017

HEADS UP.
DO NOT use citadel servers to host your game. I signed up last weekend, and it was never connected. I contacted them within an hour or so after purchase to cancel and get a refund, which we were able to get seeing as we cancelled within the 3 day period.

They have now stopped responding to me.
After more research they are a shotty company there servers are always down or just do not get connected, never get responses from customer service etc.

Just want to let my mistake be a forewarning to y'all.

2 of 2 people found this review helpful.

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Monday, February 27, 2017

Server worked OK at first, but once I had problems it was impossible to get help from support. Couldn't get a refund either for my prepaid time. I guess it would work fine if your needs are very simple.

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from Homeradic

Monday, February 27, 2017

Servers ping is good. Too bad it's always offline, i bought it 2 days ago, it worked for 3 hours total. Support is useless, no response, no explanation, they said "we are working on it", and ignored every question or comment i made. So bad.

1 of 1 people found this review helpful.

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from Durangodaves LLC

Wednesday, February 15, 2017

I should have read these reviews before i purchased my gaming server. I used to run a hosting company and these people are HORRIBLE! Ignored tickets for days, putting tickets on hold, not offering full refunds if not happy within 10 hours of having their service.

I would not be at all surprised if they were just a one person outfit running a reseller only (reselling everyone elses products) out of their bedroom computer. I would also not be surprised if they didnt even have a real business license, i have friends in the UK i will check up on that one.

They use WHMCS to bill their service products and they bought a fancy theme to make it look professional and they use TCADMIN for their gaming panel. None of this software is theres, its all someone elses front page products that they purchase on a monthly/annual basis. This is how normal people are able to get into the hosting business folks, its all plug and play, fill in the forms and your a hosting company. All you need to do is to contact a real hosting company to resell their products and services. This is exactly what i feel these people are doing and they have very little experience in actual hosting.

Since i could not get a refund i will be riding out the month, then im gone... Dont use these people, get a real hosting company with real service and real tech people that know what they are doing. Best wishes to everyone...

4 of 6 people found this review helpful.

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Wednesday, February 8, 2017

Customer support is great until you actually buy from them, then it's slow as molasses. The machine they put me on wouldn't even boot up and I filed an urgent ticket but got no response.

4 of 7 people found this review helpful.

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Thursday, January 5, 2017

Absolutely outstanding host, great support when i needed it with my ARK game servers, would highly recommend this to anyone wanting a high quality service, i have 2 ark servers clustered with them and they work perfectly

4 of 9 people found this review helpful.

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Wednesday, January 4, 2017

HORRIBLE CUSTOMER SERVICE. DO NOT USE THESE GUYS.

I had an ARK server with them, setup with auto-pay. They double billed for my second month. I opened a ticket about this and not only did it take 2 weeks to receive a response but my ticket was closed out 4 times within that two weeks with out a response.

When I finally did get a response their answer, in a nutshell, was: "It's your fault. We didn't double bill you."

When I explained I had autobilling set up and did not touch any payment options since then they told me that that was impossible and refused to refund me. Then they basically told me to cancel services if I didn't like what they had to say.

8 of 13 people found this review helpful.

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from kompania braci

Tuesday, November 29, 2016

I want to change my last review but I can't edit it so I write another. Citadel Server after two days completly solved my problems. I get extra free server rent time and server itself is running great. So from 1 to 5 in just two days :)

6 of 11 people found this review helpful.

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from kompania braci

Tuesday, November 22, 2016

Waste of money and time. Server didin't work support didin't help and money did no return.

8 of 13 people found this review helpful.

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from Awesome Network

Thursday, October 27, 2016

DO NOT USE THIS WEBSITE!!!
They stole about 40$ from me with a monthly cycle charge. Then they refused to refund!!! never give them your money , they will take it forever!!!

9 of 13 people found this review helpful.

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Monday, October 3, 2016

I was reluctant to set up my own server as I thought it would be difficult but after going with Citadel Servers all those thoughts went. They helped me with whatever problem I was having no matter how big or small, i bought a Ark survival evolved gameservers, Voice Server and Webhosting and everything has worked perfectly, Citadel have answered my tickets extremely fast and i got my gaming clan's website up easy with their help, thanks so much for everything guys, you are the best!

5 of 12 people found this review helpful.

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Monday, August 8, 2016

DO NOT USE CITADEL SERVERS!!! They charged my card double what my monthly rate was TWICE in a period of a week, and refused to refund me the $60 USD they STOLE from my account. I will never be using them again, a bunch of crooks and thieves. I had been using their service for about 3 months when this started and always have connection issues, don't be lured in by the price, they steal from you anyway.

9 of 17 people found this review helpful.

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from Lite Servers

Monday, May 23, 2016

I bought an ARK server for me some of my mates through GTX Gaming, but after a lot of frustration with them, I switched to Citadel Servers and I'm not going back, ever. Citadel did everything better than them.

4 of 11 people found this review helpful.

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from Taking Without Consent

Monday, November 9, 2015

I really can't brag on these guys enough. I'm pretty ignorant when it comes to things like server files, installation files, and whatever else files!

That's why I went with Citadel because they claimed to have everything right there, ready to go, and they did. Once I paid for the Wurm Unlimited server hosting, my server was running in about 2 minutes!

Every single time I've had a question, someone has responded to me within, literally, 2 minutes. They have guided me through all kinds of things that didn't even have to do with the server issues! I really can't write enough reviews for them. 10/5 stars for sure.

I haven't come across any of their staff that has been rude or even slightly unhelpful. James A, David T., they're all awesome and deserve major kudos.

If you're thinking about going with Citadel, stop thinking and just do it. You'll seriously not find service better than that!

9 of 17 people found this review helpful.

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from Runaway Servers

Monday, October 5, 2015

Best company i have seen, server work great with no issues and the suport is great. I have no issues at all.

9 of 16 people found this review helpful.

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from Serenity Reborn Gaming

Monday, June 22, 2015

Began with buying an ARK server from them, good price and when I hit a few issues with the Steam Updater in their control panel not working correctly they had it sorted and fixed and my group's server updated in under 20 minutes.

After some good times, we decided to pick up a dedicated server with them. They didn't seem to offer any locations, but when we inquired directly in the Live Chat we found out they have several locations available.
They had great prices, but we were just slightly low on the funds with the 1-time setup fee for a great deal of a server.

They allowed us to split the fee up, to make it in a couple payments, allowing us to make the purchase. They also stuck around in the live chat to answer some setup questions for us.

I plan on keeping my ARK server and likely picking up a TS3 service with them while we run other game servers from our new dedi.

Fast, friendly, priced well, able to answer questions, and customer service that they should be proud of.
Will recommend to any gamer I know or meet looking for a host. 100%.

8 of 13 people found this review helpful.

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from Duelplay servers

Sunday, March 1, 2015

I bought a l4d2 server for my small community, the 100 tick makes it great for competitive playing. Ping stayed around 20ms in the UK.

13 of 18 people found this review helpful.

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from Infinity Servers

Sunday, March 1, 2015

Bought a dedicated server at a very low price. The support was great and helped me with any issues I had!

11 of 17 people found this review helpful.

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This page was last updated 14 October 2017 14:36