123-reg

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123-reg

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3.6

Out of 5 stars
(14 Reviews)

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123-reg
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123-reg Reviews

from Croxteth Park Storage

Wednesday, December 31, 2014

I misunderstood the difference between hosting and domain renewal, and thought I was up to date with my website. Unfortunately it was not and 123 suspended my website and required an additional £40 plus vat to re-instate it. plus the hosting fee.
I have been with them many years and I am really dissapointed in them as a little communication and help would of been helpful. I am now looking for a new host.

4 of 4 people found this review helpful.

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from weyttl

Thursday, October 30, 2014

I have two domains registered with domain registrar 123-reg.co.uk for community websites which serve the table tennis community in and around Dorset and also get a lot of hits from other places mostly people visiting Dorset and who wish to find information to play table tennis. These two domains have now been suspended by 123-reg having failed validation as per the message displayed from the whois search on nominet. I had initially reported this issue around September 25th 2014 without a proper resolution. The first line support didn't even bothered to raise a support issue. That was the time when I contacted Nominet when I was suggested to contact 123-reg again and also was suggested to move domains to a different registrar.

As a second attempt I contacted 123-reg again on the 8th of October and having insisted issued a support ticket and subsequently closed the ticket saying the issue has been resolved. All this time I have been receiving emails from Webfusion asking me to click a link and validate my details (only Name). I did that several times but not sure why it has not validated.

Last week I had realised that my domains have been suspended pending validation from webfusion. I had contacted them again on the 27th October 2014 and they issued another support ticket and said the issue will be resolved within 24 hours. I had contacted them again on the 28th October and wanted to talk to a manager and I was denied the opportunity. In spite of several updates on the ticket they neither resolved the issue nor escalated the issue to a manager. They haven't even provided information about what the problem was and when it will be resolved.

I had updated the call with several messages asking for information and escalation but fell on deaf ears. I think this registrar is scandalous. The one thing they do very promptly and I repeat very promptly was to nick money on time when the domains due for renewal. Apart from that they clearly lack in customer support and issue resolution. I really don't care what and how they do but I need the issue be resolved quickly as I feel the registrar has let the community down by not resolving the issue quickly.

4 of 4 people found this review helpful.

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from DS

Thursday, February 13, 2014

This company are a bunch of crooks. They just auto renewed on 3 domains I no longer wanted. They refused to refund monies I had not given permission for them to take. In my book that's theft. Beware this company. Do not use under any circumstances

5 of 6 people found this review helpful.

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Wednesday, June 27, 2012

After a bad experience with my old registrar it was so refreshing to be helped by the team at 123-reg. Responses were quick and easy to understand.
They told me everything I asked and also the stuff that I didn't ask but needed to know. Big thumbs up!

0 of 3 people found this review helpful.

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Sunday, June 3, 2012

Excellent service - even on Bank Holiday Sunday - many thanks.

0 of 4 people found this review helpful.

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from Eissa Creations Limited

Saturday, May 26, 2012

123-reg is the best company in terms of: 1. Price 2. Services 3. Fast tech support (using tecketing system reply in 30 minutes, online chat available MON-FRI only) 4. Advanced technologies with reachable price. I always advise people who want to start a website to go to 123-reg. Thanks.

0 of 2 people found this review helpful.

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Friday, March 23, 2012

Great for people who want some advanced configuration!

I have been using 123-reg to host domain names for several years and have only good things to say. I have also recently purchased a VPS and an SSL certificate from them, both have been great.

I have recently switched VPS from Webfusion (their parent company) to 123-reg to take advantage of CentOS6 and cPanel at a great price. It's hosted in England which means low latency and support during working hours. Both VPS's are in the same location and uptime has been very good with only 2 small blips.

Whenever I have had any support queries I have had a clear response that has answered the question straight away. Their abuse department also looked through some evidence of portscanning. All in all a great experience so far.

0 of 1 people found this review helpful.

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Friday, February 3, 2012

VPS works a treat, very scalable and excellent value for money. Support were very helpful too. Takes a bit of setting up but well worth it.

0 of 1 people found this review helpful.

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from Phil D

Saturday, January 14, 2012

Superb, faultless on all counts.

0 of 1 people found this review helpful.

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from gm-style

Sunday, November 6, 2011

Thank you for your service!

0 of 1 people found this review helpful.

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from Privatwe

Tuesday, October 4, 2011

A confusing email prompted a query. Replies were mostly irrelevant for so long I came close to moving to another domain name manager. I was not impressed - it took several exchanges, each less relevant than the previous, before a sensible answer came. I suspect all answers are made by a computer robot which eventually strikes the right answer - there's no feeling of human intervention any where. Although slightly more expensive, Ill be directing my clients to a different domain name manager in future.

No real communication; computer generated until one is driven up the wall; almost any other domain name manager I suspect would have better support; No more recommendations to my clients in future - Henry - Web site developer extraordinairre - p*****d off.

5 of 6 people found this review helpful.

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from MweB Designs

Wednesday, September 21, 2011

Good fast and friendly service all round. Great Tech Support.

0 of 1 people found this review helpful.

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from Social Effect

Monday, September 19, 2011

The website is really easy to manage, gives you full control of your domain names for free - including full DNS control and they were really helpful even when setting up my domains to work with another host like Blogger. I couldn't do it myself even though I tried, so I sent the customer support an email to request help. In no time at all, they'd sorted it out and my site was synced perfectly.

I've had plenty of experience with virtual online businesses and this is the first after Amazon where I've had such a rapid and effective help response. I've got all my domains with 123 and am happy to recommend it to anyone else.

0 of 1 people found this review helpful.

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from [CP & OM]

Thursday, September 15, 2011

Custormer service was appaling.
Both on the phone and their support portal.

Never felt the need to write a review but go through a different domain company if possible.
We had a domain we renewed over a year ago.
Money was taken off of us, but it was never renewed and expired without our knowledge.

Was a alot of effort to get reinstated, we were lucky they were not snapped up by a competitor!

Go to other review sites for a full picture, 9 times out of 10 the five star reviews are done by their employees, and its obvious because they are rubbish.

4 of 4 people found this review helpful.

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This page was last updated 30 December 2014 13:09
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