Yasmin Burleigh
Programmes Coordinator · 11-50
1 review written · 3.0 average
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Reviews by Yasmin Burleigh
★★★★★
Ten dollars per user per month sounds like nothing until you're a small non-profit watching every line item. That price point is genuinely one of the lowest I've found for a full CRM, and for the first year it felt like a steal. No hidden fees, no tiered nonsense, no being upsold into a plan we didn't need. For an education-adjacent charity running on grants, that kind of billing clarity is rare and genuinely appreciated. The free trial was long enough to actually test the thing properly, and the one-on-one onboarding call was useful rather than a sales pitch in disguise.
Two years in, though, the value calculation has got murkier. The feature set has not really grown. Contact management and lead tracking work fine for our donor pipeline, but the reporting is thin. I keep needing to export to spreadsheets to do analysis that a slightly more capable tool would handle natively. When I've raised this with their support team, they are friendly and responsive, but the answer is usually a workaround rather than a roadmap update. At ten dollars per user that is almost forgivable. Almost.
The honest summary is this: if your organisation is tiny and just needs somewhere to store contacts and log notes, the price-to-function ratio is hard to argue with. But if you need anything beyond the basics, the low monthly cost starts to feel less like a bargain and more like an explanation for why the features have stayed static. I am not ready to leave, but I am actively watching whether they invest in the product or just keep the price low as a substitute for doing so.
