Yardley Forsythe
Contact Centre Operations Manager · 11-50
1 review written · 5.0 average
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Reviews by Yardley Forsythe
★★★★★
The first week with Talkdesk sticks in my memory, and I mean that in the best possible way. Running a contact centre operation on behalf of multiple clients means I onboard new agents constantly, and that first week used to be a grind of broken integrations and confused staff. With Talkdesk, the guided setup walked everyone through the essentials quickly. Agents were taking live calls by day two. That alone sold me on it for the long term.
Three years on, I still point to that onboarding experience as the reason I keep bringing it to new clients. The admin console is clear, the training materials are genuinely useful rather than padded out, and their support team picked up the slack on the one configuration question my team couldn't crack themselves. Call routing, real-time dashboards, and the CX Cloud reporting have all held up well as client volumes have grown. The value for multi-client deployments is hard to argue with.
