Wendy Lapointe
Operations Manager · 11-50
1 review written · 4.0 average
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Reviews by Wendy Lapointe
★★★★★
Integrations are the reason this tool has stuck around for two years and counting. When my team was still small enough to wear six hats each, we needed our project management platform to actually talk to the other tools we were already relying on. Slack, Google Workspace, Salesforce, our billing software. Smartsheet connects to all of them without requiring an IT department to make it work. The Slack notifications alone cut down on the "hey did you see my update" messages that were eating up half my mornings. And the Google Sheets sync gave our finance lead a way to pull live data into her own reports without ever touching Smartsheet directly. That kind of quiet compatibility is rare.
The breadth of what you can automate across those integrations is genuinely impressive. Triggered alerts, row updates feeding into other apps, approval workflows that ping the right person at the right step. I set most of it up myself over a couple of weekends, which says something for a non-technical person running a growing team.
The one real frustration is the API rate limits. When we started stacking more integrations and our data volume grew, we hit throttling issues that caused sync delays. Not a dealbreaker, but it took some back-and-forth with support to diagnose and the fix required a paid tier bump. Support was helpful once I reached a real person, though getting there took longer than it should have. If you're evaluating this at the 30-to-50-person stage, factor that in. The platform scales well overall, but the integration overhead at volume is something to plan for.
