
Warren Lalonde
Digital Marketing Manager Β· 11-50
1 review written Β· 5.0 average
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Two years in, and the thing that still catches me off guard is how fast their support team actually responds. Not chatbot fast. Real-person, knows-the-product fast. Every time I've hit a snag with campaign tracking or an integration behaving oddly, someone was back to me within the hour with a fix that worked.
For a growing startup where nobody has time to sit on hold, that matters enormously. The platform itself handles our campaign monitoring well, but honestly, the support quality is what locked us in for the long haul.