Vivienne O'Sullivan
Account Executive · 1-10
1 review written · 4.0 average
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Reviews by Vivienne O'Sullivan
★★★★★
Permissions management is honestly what keeps me on Monday.com after five-plus years with a tiny team. Setting up guest access, restricting certain boards to specific people, and controlling who can edit versus view has always been intuitive enough that I can do it myself without filing a support ticket. That matters when there's no dedicated admin on staff. The column and board configuration tools are genuinely flexible, and I've built out workflows I never thought a non-technical person could maintain solo. It's become second nature at this point.
My one gripe is that automation permissions sit in a slightly different place than board permissions, so new team members sometimes can't figure out why their automations aren't firing. It's not a dealbreaker, just a friction point that resurfaces every time someone new joins. Customer service has been hit or miss depending on who picks up the chat. For a small operation that runs lean, though, the admin experience is genuinely one of the better ones I've come across in this category.
