Vale Hutchins
Operations Manager · 11-50
1 review written · 5.0 average
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Reviews by Vale Hutchins
★★★★★
The IVR call routing is what I keep coming back to after two years with RingCentral. Building out our call flow used to mean waiting on IT or wrangling a consultant. Now I do it myself in about ten minutes, dragging menus around, adding time-based conditions, setting holiday schedules without touching a single line of code. For a growing team where everyone wears four hats, that autonomy is enormous.
A few edge cases in the menu logic took some patience to figure out, and the documentation could go deeper on nested routing. But honestly, the feature does exactly what we need it to.
