Katrina Joyner
1 review written · 1.0 average
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Reviews by Katrina Joyner
★★★★★
You can't win with these people. At first they worked well. Then they raised their rates and I had to go to their so-called free service, which was charging me $30 amonth to file taxes but wasn't collecting taxes anymore. The tax number I got for my local state through them? My state tax people informed me it wasn't real, and I had to file all the things they were supposed to file myslf. I have been trying to cancel an account with them for going on 3 months now. The first month, they charged me after I told it to canceland I thought it didn't take, so I went into the account to cancel again. You have to cancel through your online dashboard. The 2nd month I was getting charged again, so I went into the account to figure out why. This gave them the loophole they needed to tell me that I obviously had signed in and clearly hadn't cancelled. So I told it to cancel a third time. This time they're charging me again. I went to my bank about the matter to dispute charges and stop the payment. Their response? To charge me a $50 "rejection fee". I've sent them numerous emails telling them the account is closed, revoking permission by email since by dashboard isn't working, the works. I have not gotten a response this go around. If I could file fraudulent charges against this company I would. I'm facing having a bill rack up in my face that I can get into trouble for regarding a service I was never provided adequately and have tried to cancel numerous times. We're literally living hand to mouth here, and I have these thieves taking me for a ride.
