Drew
1 review written · 5.0 average
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Reviews by Drew
★★★★★
InGenius is a partner for success in CTI. We have been using InGenius for the last year in our call center. After a thorough review of CTI products, we chose InGenius based perceived ease of use and support, I have to say we were not disappointed. Set up was straight forward, our implementation, including a robust internal testing, took a week. Ease of administration was key to our success both in the InGenius admin tool and Salesforce Integration. Our agents are now more productive with click to dial and click to create, they are more informed with screen pops. We were also able to migrate all of our reporting within Salesforce to track agent productivity for call/case/activity. We have two agent models supported, one with Onmi-channel and one strictly phone. Support has been wonderful during the entire process, it is beyond what I have expected of a vendor, InGenius is more like a partner.
