Michaela E.
1 review written · 5.0 average
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Reviews by Michaela E.
★★★★★
Overall: On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting. Pros: We first used Idea Management in the beginning, and later built up our Knowledge Base. We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information. In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks. Cons: Nothing worth mentioning, and it seems bug free too. Reasons for Choosing UseResponse: Use Response achieved by far the best cost-benefit ratio for us in our own evaluation process, and was immediately chosen as the favorite by the users directly affected (because of the intuitive and simple user interface and the good search function). Reasons for Switching to UseResponse: Before that, we used different tools for knowledge documentation for different user groups and could not manage languages with them. Consolidation now allows us to be more efficient and manage information better. And users are more satisfied as a result.
