Jake L
1 review written · 4.0 average
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Reviews by Jake L
★★★★★
What do you like best? Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add departments, queues and processes as and when required. Integrated dashboards provide a window to current department and ticket status easily. Multiple features within one product simplifies multiple departments working together with knowledge base, software release notes, etc. Support has always been good during office hours. What problems are you solving with the product? What benefits have you realized? Condensing multiple software packages and departments into a single web based application cutting down on meetings, calls and emails. Workflows have been highly automated eliminating human error and emails being missed leaving clients in the dark.
