Dina Busch
1 review written · 5.0 average
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Reviews by Dina Busch
★★★★★
Does everything we need. If there are issues, or other needs, support is very responsive. We have been using this software for years now. There were some issues early on, as new software tends to have, but the developers took our feedback seriously and were able to fix the issues, and change some features to be more user friendly. My 5 star rating for ease of use was not always the case. Today the product is solid. Changes are ongoing, to meet new industry standards, such as ICD-10, and improvements and additions based on user feedback, such as EMRs. If any issues result due to those, they are fixed promptly. The electronic scheduling remains my favorite part. We can quickly book patients. I've had some people mention it took 15 to 20 min longer to get 1 appointment at the MD office than it did to get a series of appointments with us. It's not the office staff slowing them down. That helps our company look good. Text/email reminders for appointments, as well as texts when appointments are booked, have also been popular with our patients. Being able to check that everyone scheduled has codes billed is a big plus.
