Lisanna Weston

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Wishpond Agency· May 20, 2019
★★★★★
Disappointing service. During the whole voting campaign we have had to contact the customer service chat to help us solve issues. Gmail addresses from Europe did not receive confirmations up till 4 hours or sometimes not at all. Many email confirmations just directed straight through to the Wishpond website, when pressing the link "i like to confirm my vote". The call centre always responded immediate and kind. But it seems that the tech team and accounts team do not really bother to care about the users. I received no notification that the trial period was over and paid 580USD for a service that does not work correctly. When contacting accounts requesting a refund (10 days after the money got taken out of my account) - I got told that regardless of the service failing, I was 5 days (!?) too late and because I still had 6000 conversions I was not eligible for a refund. Reading the previous reviews, I was not the only one experiencing issues with their ruthless accounts team. To me, not something that is considered "customer friendly service".