Rich
1 review written · 5.0 average
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Reviews by Rich
★★★★★
We started to use LiveAgent software around 2,5 years ago, and we are still satisfied. Product satisfies all our expectations and needs. Work and communication with consumers is much easier than before. LiveAgent uses more channels for communication: calls and emails, messages, Facebook and Twitter accounts, and live chats that more customers can be affected. Good structure through creating "ticketing" that helps quickly receive the request, find the solution and send it back to the consumer waiting for the answer. Agents can create their own rules how to split all incoming messages and calls into smaller groups.
