Andrew McLeish
1 review written · 1.0 average
Andrew McLeish's favourite software
No favourites yet.
Reviews by Andrew McLeish
★★★★★
My issue was my predecessor had set himself up as the company admin so when I tried to register I was unable as it needed him to log in and OK it. But he has left the company so this was not possible. Customer service did not read the tickets I raised, gave me standard copy/pasted responses that required me to log into the network (impossible for the reasons stated above). After several tickets, emails and phone calls I finally got someone who actually listened and understood, and we worked out a solution. But since then I get weekly emails advising that the ticket is resolved but to update the status I need to log in to the portal... which I still can't. And don't even get me started on the farcically non-intuitive interface (even at registration stage - if you require a video instructing people how to register... make your process simpler). It's meant to make business processes easier. I have one supplier that requires me to invoice them through this system, and I will be asking them if there are any other ways to do so rather than use it. Don't even poke this joke of a system with a 10 yard pole. 1 star is 6 stars too many.
