David W
1 review written · 5.0 average
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Reviews by David W
★★★★★
We+are+a+regional+telecommunications+provider.+This+is+important+because+1/2%+packet+loss+or+more+than+2+seconds+of+downtime+is+enough+for+us+to+terminate+our+account.+All+of+our+traffic+must+be+received,+processed+and+routed+onto+its+destination+with+no+more+than+1/10th+of+a+second+delay.+This+must+happen+24/7+365+days+a+year+without+interruption.+At+the+moment+we+have+4+VPS+servers+and+2+cloud+VMs+which+we+have+been+testing+for+about+45+days+now.+About+2+weeks+after+firing+up+our+first+cloud+VM+we+were+notified+by+our+monitoring+tool+that+we+were+suffering+1%+packet+loss.+A+couple+of+emails+and+a+few+minutes+later+the+VM+was+moved+to+another+Hypervisor+with+only+a+few+seconds+downtime.+There+have+been+other+minor+glitches+(bandwidth+utilization+was+in+GB+insead+of+TB)+and+the+usage+graphs+don't+always+display+properly+in+all+browsers.+Short+of+these+minor+hiccups+we+have+had+99%+uptime+and+perfect+connectivity.+We+are+impressed+with+their+live+chat+sales+team+and+amazingly+fast+email+support.+I+should+note+that+we+are+technical+in+nature.+We+only+rate+Sparknode+(and+by+extension+Hivelocity)+based+on+their+ability+to+get+data+in+and+get+data+out+without+any+delays.+For+this+we+are+impressed.+
