Christian
2 reviews written · 2.5 average
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Reviews by Christian
★★★★★
I posted an earlier review expressing my disappointment with wishpond support. Since this, wishpond has reached out to me personally and they have graciously refunded me. I would like to thank them for this. If my future needs could take advantage of functionality that they offer (their platform is compelling and certainly has its merits) I will include them in my shortlist. This four-star rating is for their professionalism and customer care.
★★★★★
v disappointed with this company - but perhaps it's my fault for not performing sufficient due diligence. Otherwise I might have discovered the raft of other negative reviews. I signed up for the monthly plan. I immediately encountered bugs when trying to use the functionality. Requested Support. Was assured by the 'very nice sales person' that my request would be treated with priority. Then, radio silence (their Helpdesk doesn't have an automated ticketing system which is mystifying for a company that boasts of their talents in email campaigns). Meanwhile, their Finance Dept was very prompt at taking my payment. I wish their IT Dept was equally adept and conscientious. I have requested a full refund from the 'very nice sales person' (after 48 hours of trying to get anywhere with minimal results). Instead, I get automated email messages inviting me to VIP workshops of solutions tailored to my specific requirements. My specific requirement is acknowledgement of my request to terminate my plan and be refunded. But, nothing. Not a word. No reply.
