Tony Lancaster
Woodbine+Web+Design
1 review written · 4.0 average
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Reviews by Tony Lancaster
★★★★★
It's+key+to+my+business+as+a+web+designer+to+have+my+sites+hosted+on+a+reliable+platform+with+good+tech+support.+Fact+is+it+isn't+simple+any+more.+I+used+to+do+my+job+with+magic+markers+and+a+layout+pad.+Then+I+needed+to+learn+desk+top+publishing+and+became+a+printing+specialist,+then+I+learned+html+and+became+a+web+designer+but+now+the+tech+aspect+has+become+so+huge+and+complex+that+I+simply+cannot+be+an+all+round+specialist+any+more.+
Just+this+morning+for+example+I+had+to+change+the+CNAME+and+MX+details+for+a+client.+Sure+I+said,+no+problem.+But+actually+I+have+absolutely+no+idea+how+to+do+this+and+don't+have+the+time+or,+frankly,+the+interest,+to+find+out,+but+I+knew+some+guys+who+would+know+and+it+was+done.+I+have+marked+down+the+'easy+to+implement'+score+but+really+this+is+a+measure+of+my+abilities,+or+lack+of.+The+Plesk+system+is+incredibly+powerful,+too+powerful+for+me+and+I+often+get+lost.+I+need+big+red+buttons+that+say+'Never+press+this+button'+yep,+I'm+not+very+technical!
Last+week+after+migrating+a+site+from+an+older+server+to+a+cloud+a+client+broke+the+Word+Press+CMS+I+had+installed,+I+could+not+figure+what+he+had+done+but+the+clever+chaps+at+CWCS+sorted+it.+I+am+not+at+all+certain+it+is+their+job+to+sort+out+my+clients+screw+ups+-+but+they+did,+and+I+think+they+sort+of+enjoyed+the+challenge!+
On+the+downsides+they+can+sometimes+be+a+bit+slow+to+respond,+but+as+I+try+always+to+load+the+urgency+of+my+requests+honestly+I+can't+really+complain+that+a+non-urgent+request+takes+longer+to+be+resolved.+They+could+up+the+sense+of+where+they+are+with+support+requests+-+an+equivalent+of+the+phone+call+to+your+utility+company+where+a+voice+says+you+are+37th+in+the+queue+and+your+expected+waiting+time+is+3+days+and+6+hours.+This+way+I+would+understand+their+problems+as+well+as+my+own.
I+have+occasionally+thought+that+they+are+rather+expensive,+and+as+many+of+my+new+sites+are+being+created+on+Word+Press+I+have+flirted+with+the+idea+of+using+a+specialist+host.+But+whilst+I+don't+know+for+certain,+I+cannot+imagine+that+a+cheaper+supplier+would+provide+the+detailed+level+of+service+I+get.+I+also+believe+in+loyalty,+I+hope+for+it+from+my+clients+and+I+expect+to+deliver+it+back+to+my+suppliers.+Things+haven't+always+been+perfect+but+I+know+they+care+and+I+know+they+try+hard.+Way+to+go+guys!
