T Patalan
2 reviews written · 1.0 average
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Reviews by T Patalan
★★★★★
Update to June 17, 2023, review - this is an update date to a previous review. I answered another questionnaire about Accolade. Again, I informed them that I had not received any assistance with my request. I received another call from their management team on July 17, 2023 to smooth my ruffled feathers. Promising everything would be taken care of this time. LOL. Now it is July 25, 2023 and no contact from Accolade and no changes completed just I as told them it would happen. Such a waste of money for my company. By working thru back doors, I was again able to complete my request and received the answer I needed without Accolade's help. There truly no need for Accolade's services.
★★★★★
I am writing this because I am getting very agitated with Accolade. I have contacted Accolade with questions about billing for be charged as Out of Network for Tricore reference labs (which I always use the same one) back on October 17, 2022. I never received an answer. Now on June 5, 2023, I have asked to find out if our insurance covers Gel injections for the arthritis in my knees. I have been instructed that I must collect all the information for them to be able to assist, such as CPT and DX codes. Which is their jobs. I completed a Accolade survey and was contacted about my concerns. Was told that I would get assigned a new member support person, since the one I have never answered any of my requests. Which then makes me start from the beginning again, again and again. They say they call attempt to contact me by phone, strange I have no calls listed on my phone at all. None of what I discuss about my survey was handled. I never receive a call or email from the new member support person either. July 12, 2023 - I still have no answer about the gel shots. I know my doctor resent the per-approval request since I contacted them to provide one, which Accolade should have done. I have reached out to my company for assistance (awaiting a response). I reach out to the insurance company, which instructed me that I must use Accolade for info. At this point I just want company's to understand how frustrating this type of service can be to navigate. It might seem beneficial but it is not.
