Laura J
1 review written · 5.0 average
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Reviews by Laura J
★★★★★
Greatly reduces call in orders during peak times of the day. The greatest challenge we have during our busiest times of the day is the long lines at the register that are continually interrupted by call-in phone orders. Using Reachify's service, we have provided for a solution that call in orders or other reasons for customers to call the cafe can be handled by a text response to the caller. The caller selects the reason for their call through a menu option. Their selection will result in a text answer or a rerouting to the place they are trying to call (IE: third-party delivery providers). This has reduced in cafe complaints from customers waiting in line and being frustrated by callers getting their orders in prior to themselves who are physically waiting in line. The customer service team is outstanding. They have been very patient with me and my requests on the menu set up until I was completely satisfied.
