Katie Nairn
1 review written · 1.0 average
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Reviews by Katie Nairn
★★★★★
This company never managed to onboard us because of an issue that was unresolved with out connection to cis services. Despite repeated emails telling them we were not and had not used the service and it had been a big financial loss to us as a small company, they held us to a full extra years subscription becaus the emails didnt explicitly say 90 days notice. Shocking customer service, once they have your money, no forsite for the future or negotiation on notice period with a view to keeping the door open. We have ended up being billed nearly 5K for a service we are unable to use. I have had to give 1* to the functionality as we were never able to use it. Although they dont mind - their comment when trying to negotiate a shorter term notice payment - 'our lawyers always win'! Shame on you Equi2
