Calum Coburn
Negotiation Experts
1 review written · 1.0 average
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Reviews by Calum Coburn
★★★★★
We tried to give Hetzner a go, and left aghast before we could even login to our account. Here are some of the reasons: 1. we received an email from Hetzner warning us that our IP was being used to send spam BEFORE WE HAD EVEN LOGGED INTO OUR SERVER. When we informed Hetzner of this embarrassing fact, their response was shocking, they didn't care, never-mind apologise. 2. Their login credentials didn't work, so we were delayed by days. 3. They didn't respond to multiple email support requests to have our language changed from German to English. 4. We had to endure a snotty young man in Accounts when we exercised our right for a full refund within the 14 day window. He was insulting and didn't keep his work on multiple occasions. We were forced to email his manager directly and to call the front desk to be passed through to his manager to have the issue resolved. His manager resolved the refund issue, but didn't get back to us to account for his subordinate's outrageous behaviour. Hetzher were trying to make it as difficult as possible to claim a refund, with a request for a signed fact and more. In short: avoid these bandits like the plague.
