Andrew
1 review written · 1.0 average
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Reviews by Andrew
★★★★★
We used Meltwater's services for one year when we had one big news story. The results were interesting. But it was a one-off for us. Autorenewal came up during lockdown. Our business was closed and losing a lot of money. We'd cancelled everything we could. We missed the ambiguous email from Meltwater and tried to cancel a week into the two month cancellation period. Despite having no use for their services and no wish to continue they held us to the renewal at a cost of thousands of pounds, money we did not have. In the end the only way we got this bill reduced was to involve our lawyers. In 35 years of being in business I have never dealt with such an intransigent company. Caveat emptor.
