Ulysses Buenaventura
Inside Sales Manager · 201-1000
1 review written · 5.0 average
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Reviews by Ulysses Buenaventura
★★★★★
Two months in and Freshsales has genuinely impressed me, even when I was actively trying to break it. I pushed hard on the edge cases: bulk-importing contacts with messy, inconsistent field formatting, setting up multi-step workflows that trigger off custom date fields, and testing how the AI lead scoring handles prospects who barely have any activity logged. A few of those scenarios exposed real limits. The bulk import flagged duplicates inconsistently, and the workflow builder got a little temperamental when I nested conditions past three layers. Not dealbreakers, but worth knowing before you commit.
What kept my rating high is how the support team responded when I reported those gaps. Actual engineers joined the chat. They acknowledged the limitations instead of pretending the documentation covered everything. For a department our size, that kind of honesty from a vendor matters more than a polished demo. The AI features are genuinely useful for prioritizing my pipeline each morning, and the contact timeline view alone has replaced two separate tools we were juggling before.
