Tracy Hollingsworth
Client Support Operations Manager · 11-50
1 review written · 4.0 average
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Reviews by Tracy Hollingsworth
★★★★★
Running support operations for multiple clients means I'm rarely at a desk, and Zoho Desk's mobile app has kept me functional on planes, in hotel lobbies, and at client sites for going on three and a half years now. Ticket views load quickly, notifications actually fire when they should, and I can reassign or escalate without needing to open a laptop. For an agency juggling a half-dozen client portals simultaneously, that flexibility isn't a nice-to-have. It's everything. The departmental separation between client accounts is clean enough that I haven't mixed up a ticket in ages, which used to be a real fear.
The one genuine frustration is the mobile reporting experience. Pulling even a basic SLA compliance summary on a phone feels like an afterthought. Charts render slowly, filters don't always stick, and I usually end up emailing myself a link to review on desktop later. For day-to-day triage it's great. For anything analytical while remote, you're going to hit a wall. Their support team has been responsive when I've flagged this, but it hasn't meaningfully improved in the time I've been on the platform.
