Tara Mulcahy
Customer Support Lead · 1-10
1 review written · 5.0 average
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Reviews by Tara Mulcahy
★★★★★
My first week with Freshdesk was the least painful software onboarding I have ever sat through. Tickets routed correctly from day one, canned responses took maybe twenty minutes to set up, and nothing about the interface required me to watch a tutorial twice. For a team our size (six people, all wearing multiple hats), that matters enormously.
Two years on, I still think back to that first week as the reason I pushed to keep it. They got us productive before we had time to second-guess the decision.
