Talia Eshkol
Customer Support Team Lead · 1-10
1 review written · 4.0 average
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Reviews by Talia Eshkol
★★★★★
Setting up roles and permissions for a tiny team sounds like it should take twenty minutes. With Zoho Desk, it actually did. Six months in and I still appreciate how granular the admin controls are without burying everything in nested menus. Agent profiles, ticket visibility, department routing, all of it clicked into place faster than I expected.
One gripe: the configuration panel occasionally resets a filter I've saved, which forces me to redo a step I already handled. Small annoyance, but it adds up. Still, for a team our size, the setup experience is genuinely one of the better ones I've encountered.
