Soraia Figueiredo
HR and Payroll Coordinator · 11-50
1 review written · 4.0 average
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Reviews by Soraia Figueiredo
★★★★★
Two months into running payroll through Paycom for a small nonprofit, and the thing I keep coming back to is how genuinely responsive their support team has been. I expected the usual ticket queue, a reply two days later, maybe a canned response. Instead I got a dedicated contact who answered my questions fast and actually understood the nuances of our tax-exempt status. First-time setup for our pay groups was confusing, and they walked me through it step by step without making me feel like I was wasting anyone's time. That kind of attentiveness is not something I take for granted.
The one real downside so far is the learning curve on the employee-facing side. Several of our staff are not especially tech-forward, and getting them comfortable with the self-service portal took longer than I'd hoped. The platform does a lot, which is great, but that breadth can feel overwhelming at first. Still, given how smoothly payroll has run and how quickly support has resolved my questions, I feel good about where this is heading.
