Shira Lapidot
Account Executive · 11-50
1 review written · 4.0 average
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Reviews by Shira Lapidot
★★★★★
Connecting Capsule to the other tools we rely on was honestly the deciding factor for my team. Within the first month, my four-person sales crew had it talking to our accounting software, our email platform, and our e-commerce back end. That kind of connectivity for a company our size felt like a genuine win. The native integrations are well-documented, setup was straightforward, and the data actually flows in the right direction without constant babysitting. A year in, I still get a clean picture of every contact without toggling between five tabs.
The one area that still bugs me: a handful of the integrations we wanted required Zapier as a middleman rather than a direct connection. It works, but it adds another subscription and another thing to debug when something breaks. If they expanded the native integration library, this would be close to a perfect fit for a growing startup. As it stands, it covers most of what we need and the pipeline tracking keeps my whole team honest.
