Russell Hadley
Operations Manager · 1-10
1 review written · 4.0 average
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Reviews by Russell Hadley
★★★★★
The analytics dashboard is what keeps me here. Three-plus years in, and I still pull call queue reports every Monday morning to see where my small crew dropped the ball or knocked it out of the park. The historical data, the real-time views, the per-agent breakdowns, all genuinely useful without needing a manual to interpret them.
My one gripe: custom report exports are clunkier than they should be at this price tier. Formatting options are limited, and I end up cleaning things up in a spreadsheet before sharing with anyone. Not a dealbreaker, but noticeable.
