Rossella Mancini
Account Executive · 1-10
1 review written · 4.0 average
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Reviews by Rossella Mancini
★★★★★
Switching from our old CRM was the best call I made for this small team. The previous tool we used felt like it was built for enterprises with dedicated IT staff, not a crew of six trying to close deals without drowning in configuration. Freshsales just made sense from day one. The AI-based lead scoring actually nudges me toward the right contacts at the right time, and the email sequences have genuinely replaced a whole manual process I used to do in spreadsheets every Friday afternoon. Three years in, the pipeline view still feels clean and quick.
The one gripe I keep coming back to is reporting. Custom reports exist, but building them out is clunkier than it should be, especially compared to how polished everything else feels. I've learned to work around it, but it's the part of the product that still feels like a work in progress. Customer support response times have also slipped a bit from what they were when I first signed on. Still, for a small team that needs a capable CRM without a full-time admin, this one earns its keep.
