Raymond Collier
Independent Food Safety Consultant · 1-10
1 review written · 4.0 average
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Reviews by Raymond Collier
- TraQtion· Dec 22, 2025
★★★★★
Three-plus years as a solo consultant and I've staked client audits on this platform holding up under pressure. It has. Uptime has been genuinely solid across that stretch, maybe two or three incidents I can recall, and both times their status page was honest and updates came quickly. For someone working alone without an IT team to fall back on, that reliability matters more than almost any feature list. The bug history is pretty clean too. Early on there were a couple of quirks in the supplier document upload flow, but patches landed fast and I haven't hit anything serious in the last year and a half.
The one real frustration is customer service response time. When I do hit a snag, the first reply can take a full business day, sometimes longer. That's a problem when a client's audit window is narrow. If you're running a larger team with more buffer, it probably stings less. For me, working tight timelines solo, I'd pay more for a faster support tier if they offered one. Still, the platform earns its place in my workflow.