Pieter Vandermolen
RevOps Lead · 1001+
1 review written · 3.0 average
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Reviews by Pieter Vandermolen
★★★★★
Support quality is the thing I keep circling back to after eight weeks in this enterprise rollout. Not because it's been terrible, but because it's so uneven. One ticket gets a sharp, knowledgeable rep who resolves things in a few hours. The next one sits for three days and comes back with a boilerplate response that clearly didn't address what I asked. When you're coordinating onboarding across multiple departments and need answers fast, that inconsistency stings. There's real potential here and I don't want to be unfair about it.
The platform itself has genuine strengths. Workflow automation is fairly intuitive once you get past the initial setup curve, and the contact timeline view is something my sales team appreciated immediately. But at this scale, I need support I can count on every time, not just when I get lucky with the queue. For a product at this price point, the service experience needs to match the product ambition. Not there yet, at least not from where I'm sitting.
