Petra Lindqvist
Contact Center Operations Manager · 1001+
1 review written · 5.0 average
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Reviews by Petra Lindqvist
★★★★★
Three years into an enterprise rollout and the story I keep telling is about scale. We started with roughly forty agents across two sites. My ops team now supports over three hundred, spread across five countries, and Talkdesk has absorbed that growth without the kind of configuration chaos I expected. Onboarding new agents is fast. Routing rules that worked at forty agents still hold up logically at three hundred, which sounds obvious until you've lived through a platform that buckled under the same pressure.
The reporting suite is where I spend most of my time, and it genuinely rewards that attention. Real-time dashboards, queue visibility, SLA tracking by team or region, it's all there without needing a developer to pull it. Customer support has been responsive on the rare occasions I've needed them, though complex tickets can take longer than I'd like. Value for money at enterprise scale is solid. If your headcount is climbing and you need a platform that won't force a rearchitecture conversation every six months, this is worth a serious look.
