Peter Wyndham
Head of Customer Support · 1001+
1 review written · 5.0 average
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Reviews by Peter Wyndham
★★★★★
Switching from our previous platform was the main worry going into this rollout, and honestly, Freshdesk made me look good in front of the whole support org. The ticket routing and SLA management are noticeably cleaner than what we had before, and onboarding a large agent pool went far smoother than I expected for something this size.
The one gripe: the reporting customisation takes some getting used to, and the out-of-the-box dashboards are a bit basic for enterprise needs. Minor complaint though. Eight weeks in and I have no regrets about pushing for this switch.
