Olivia Tran
QA Lead · 1-10
1 review written · 4.0 average
Olivia Tran's favourite software
No favourites yet.
Reviews by Olivia Tran
★★★★★
Custom workflows are the thing I want to talk about. About two months in, I started actually digging into how Zoho Bug Tracker lets you build out issue status flows from scratch, and it changed how my small dev team handles triage entirely. Before this, we were duct-taping spreadsheets together and hoping nobody missed a status update. Now I can define exactly which states a bug moves through, assign ownership at each transition, and set up automatic email triggers when something stalls. That level of control, in a tool at this price point, honestly surprised me.
The workflow builder itself is not flashy. It looks a bit plain, and the first time I sat down to configure it I needed about thirty minutes and two help articles before things clicked. But once you understand the logic, it's genuinely powerful. I've built separate flows for critical production bugs versus low-priority UI polish items, and the team knows exactly what's expected at each stage. No more Slack messages asking "is this fixed or just closed?"
My one real gripe is customer support. I submitted a question about a conditional trigger that wasn't firing correctly, and it took four business days to get a useful answer. For a team our size, that lag stings. The documentation is decent but it doesn't cover every edge case, so you will hit moments where you're waiting. I'd still point anyone running a small QA operation toward this tool, especially if workflow customization matters to you. Just don't expect fast help when you get stuck on something obscure.
