Octavia Farnsworth
Brand Communications Manager · 1001+
1 review written · 2.0 average
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Reviews by Octavia Farnsworth
★★★★★
Five years with this platform and the design side still holds up reasonably well. The template library is genuinely useful, and rolling it out across a large enterprise team was smoother than I expected from a technical standpoint. My colleagues took to the drag-and-drop interface quickly, and the Brand Kit feature has saved us a lot of back-and-forth policing brand consistency. So far, so good.
Here is where it falls apart, though. Support. We have an enterprise plan and I've submitted tickets that sat unacknowledged for over a week. When responses do arrive, they're often copy-pasted FAQ answers that don't address the actual issue. Escalating is a maze. I once spent three weeks trying to resolve a permissions bug affecting dozens of users, and the resolution came only after I found a workaround myself and posted it in a community forum. For the price point of an enterprise contract, that level of responsiveness is hard to defend. The product does a lot right, but if something breaks, you're largely on your own.
